Accessibility statement

Using this website

This website is run by Sell2Wales. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• some pages and document attachments are not clearly written
• some tables do not have row headers
• some heading elements are not consistent
• some page titles are not unique
• some form labels are not unique
• some images do not have good alternative text
• some link text does not describe the purpose of the link
• many documents are in PDF format and are not accessible.

Request information in a different format

If you need information on this website in a different format like plain text, braille, BSL, large print, easy read or audio recording:

• email: sell2waleshelp@gov.wales
• phone: 03000 6 03000
We'll need you to tell us:
• the web address (URL) of the information you need
• your email address and name
• the format you would like to receive - for example, plain text, braille, BSL, large print or audio CD
• which assistive technologies you use

You can request a PDF in an accessible format from its page. Select ‘Request an accessible format’ to contact the organisation that published the document.
We’ll review your request and get back to you in 7 working days.

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us on one of the ways below: 

• email: sell2waleshelp@gov.wales
• phone: 03000 6 03000
We'll need you to tell us:
• the web address (URL) of the page you think we’re not meeting accessibility requirements
• why you think we’re not meeting accessibility requirements

We’ll review your request and get back to you in 7 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Ofcom requires all landline and mobile telephone companies to provide a number of services for customers with disabilities. You can use the text relay service of your choice to contact Sell2Wales.
Our offices have audio induction loops, or if you contact us before your visit, we will make every effort to arrange a British Sign Language (BSL) interpreter. Just contact us on one of the ways below: 

• email: sell2waleshelp@gov.wales
• phone: 03000 6 03000
We'll need you to tell us:
• who you are
• how we can help you

We’ll review your request and get back to you in 7 working days.

Technical information about this website’s accessibility

Sell2Wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons: Non-compliance with the accessibility regulations
Success criteria failed: WCAG 1.3.1 (Info and Relationships)

 
• Issue: Some pages have incorrectly used heading ordering, making it challenging for screen reader users to understand the content structure. We plan on resolving this by February 2025.
• Issue: Some pages have tables that require descriptive captioning, as tables lack context and clarity. We plan on resolving this by February 2025.
• Issue: Some pages have tables that need a name and/or description for proper comprehension. We plan on resolving this by February 2025.
• Issue: Some pages have tables with empty column headers, causing confusion and misinterpretation of data. We plan on resolving this by February 2025.
• Issue: Some pages have tables that are overly complex in structure, making it difficult for screen reader users to navigate and understand. We plan on resolving this by February 2025.
• Issue: Some pages have tables that require descriptive captioning. We plan on resolving this by February 2025.
• Issue: Some pages have complex tables that need explicitly associate data and header cells. We plan on resolving this by February 2025.
• Issue: Some sections are not marked as lists. We plan on resolving this by February 2025.

Success criteria failed: WCAG 1.1.1 (Non-Text Content)

• Issue: Some pages have excessively long Alt tags or missing Alt text, affecting the accessibility of images. We plan on resolving this by February 2025.

Success criteria failed: WCAG 2.4.4 (Link Purpose (In Context)

• Issue: Some pages have missing link text, leading to unclear link purposes. We plan on resolving this by February 2025.
• Issue: Some pages have duplication of link text, making it unclear which link serves what purpose. We plan on resolving this by February 2025.
• Issue: Some pages have adjacent links leading to the same location, which might confuse users. We plan on resolving this by February 2025.
• Issue: Some link text needs to be more descriptive in parts to provide a clear understanding of the link's purpose. We plan on resolving this by February 2025.
• Issue: Some links are aimed at pages that either no longer exist, have access restricted, or are aimed at anchor tags that don't exist, leading to dead ends or inaccessible content. We plan on resolving this by February 2025.
• Issue: Some links do not show an appropriate description when hovered over. We plan on resolving this by February 2025.


Success criteria failed WCAG 4.11

• Issue: Some pages have outlined HTML attributes on paragraph tags. We plan on resolving this by February 2025.

Non-compliance with the accessibility regulations

The technologies listed below is non-accessible for the following reasons: Non-compliance with the accessibility regulations
Success criteria failed: WCAG 1.4.12 (Text Spacing)

• Issue: Users cannot change text spacing or line height, which is essential for those with visual impairments who require custom text formatting for legibility. We plan on resolving this by February 2025.

Interactive tools and transactions

The interactive elements and transactions that is not accessible is outlined below:
Success criteria failed: WCAG 2.4.4 

• Issue: Some elements link to anchors that don’t exist. We plan on resolving this by February 2025.
Success criteria failed: WCAG 3.1.1
• Issue: The page language is not specified in the HTML on every page. We plan on resolving this by February 2025.

PDFs and other documents

New documents we publish to access our services should be fully accessible.
However, we know that some of our older documents (published before 23 September 2018) are not accessible. For example, some of them:

• are not marked up in a way that allows screen reader users to understand them
• are not tagged up properly, for example they do not contain proper headings
• are not written in plain English

Some of these are historic documents and are not essential to providing our services. These types of documents are exempt from the regulations. We do not currently have any plans to make them accessible.
If you need to access information in one of these document types, please contact us on one of the ways below and ask for an alternative format.

• email: sell2waleshelp@gov.wales
• phone: 03000 6 03000
We'll need you to tell us:
• the web address (URL) of the information you need
• the format you would like to receive
• which assistive technologies you use

We’ll review your request and get back to you in 7 working days.

What we are doing to improve accessibility

Following the audit conducted by Proactis in January 2022, Sell2Wales are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement