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Summary

OCID:: ocds-kuma6s-142627
Published by:: Llywodraeth Cymru / Welsh Government
Authority ID:: AA0007
Publication date:: 01 July 2024
Deadline date:: -
Notice type:: Contract Award Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: No

Abstract

IT service management software to assist helpdesk management for Hwb.

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

Notice Type: SERVICES

1 Authority Details

1.1 Authority Name and Address

Official Name: Llywodraeth Cymru / Welsh Government
Postal Address: Gwasanaethau Caffael Corfforaethol / Corporate Procurement Services, Parc Cathays / Cathays Park,
Town: Caerdydd / Cardiff	Postal Code: CF10 3NQ	Country: UK
For the attention of: ICT Procurement	Telephone: +44 3000257095
E-Mail: ICTProcurement@gov.wales	Fax:
Internet Address (URL): http://gov.wales

2 Contract Details

2.1 Title

Service Desk IT Service Management Software

2.2 Description of the contract

IT service management software to assist helpdesk management for Hwb.

2.3 Notice Coding and Classification

a) Commodity Codes

	Code		Description
	48333000		Contact management software package
	48611000		Database software package

b) Delivery Location/Area

	Code		Location
	1000		WALES
	1010		West Wales and The Valleys
	1011		Isle of Anglesey
	1012		Gwynedd
	1013		Conwy and Denbighshire
	1014		South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
	1015		Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
	1016		Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
	1017		Bridgend and Neath Port Talbot
	1018		Swansea
	1020		East Wales
	1021		Monmouthshire and Newport
	1022		Cardiff and Vale of Glamorgan
	1023		Flintshire and Wrexham
	1024		Powys

2.4 Estimated Total Value

27360 GBP

3 Procedure

3.1 Type of Procedure

Dual stage

4 Award of Contract

4.1 Successful Bidders

4.1.1 Name and Address of successful supplier, contractor or service provider

Contract No:

Official Name: Freshworks
Postal Address: 26-27 Hatton Garden,
Town: London	Postal Code: EC1N8BR	Country: UK
For the attention of:	Telephone:
E-Mail:	Fax:
Internet Address (URL):

5 Other Information

5.1 Reference number attributed to the notice by the contracting authority

C008/2024/2025

5.2 Date of Contract Award

01-07-2024

5.3 Number of tenders received

5.4 Other Information

Please note this Call-Off Contract has been procured and awarded in compliance with the procedures set out within Framework Agreement Reference: CCS G-Cloud 13 Framework Agreement RM1557.13) Under the Public Contracts Regulations 2015 (“PCR 2015”), a contracting authority is not required to issue an award notice for Call-Off Contracts awarded using frameworks, but the Welsh Government has undertaken to voluntarily comply with WPPN 02/22 in relation to the above referenced mini competition under this framework.

(WA Ref:142627)

5.5 Additional Documentation

N/a

5.6 Publication date of this notice:

01-07-2024

SF 53

Coding

Commodity categories

ID	Title	Parent category
48333000	Contact management software package	Scheduling and productivity software package
48611000	Database software package	Database systems

Delivery locations

ID	Description
1017	Bridgend and Neath Port Talbot
1022	Cardiff and Vale of Glamorgan
1015	Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013	Conwy and Denbighshire
1020	East Wales
1023	Flintshire and Wrexham
1016	Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012	Gwynedd
1011	Isle of Anglesey
1021	Monmouthshire and Newport
1024	Powys
1014	South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018	Swansea
1000	WALES
1010	West Wales and The Valleys

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

About the buyer

Main contact:: ICTProcurement@gov.wales
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.

Service Desk IT Service Management Software

Contents

Summary

Abstract

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

2 Contract Details

2.1

Title

2.2

Description of the contract

2.3

Notice Coding and Classification

2.4

Estimated Total Value

3 Procedure

3.1

Type of Procedure

4 Award of Contract

4.1

Successful Bidders

4.1.1

Name and Address of successful supplier, contractor or service provider

5 Other Information

5.1

Reference number attributed to the notice by the contracting authority

5.2

Date of Contract Award

5.3

Number of tenders received

5.4

Other Information

5.5

Additional Documentation

5.6

Publication date of this notice: