Summary

OCID:: ocds-kuma6s-144970
Published by:: Tai Tarian Ltd
Authority ID:: AA1087
Publication date:: 02 October 2024
Deadline date:: -
Notice type:: 01 Prior Information Notice (PIN)
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: No

Abstract

Tai Tarian is a not-for-profit Registered Social Landlord that was set up in March 2011 to manage, maintain and improve over 9,000 properties spread throughout the Neath Port Talbot County Borough. Tai Tarian are undertaking an organisation wide Transformation Programme consisting of five inter-linking workstreams: 1) Customer Experience – At the root of the strategic themes upon which all others are built is customer experience. We have a clear need to continuously assess the services, experience and customer journey with an aim of becoming externally accredited/recognised for our high-quality customer experience. 2) Colleague Experience – It is apparent that a key theme of change is around the colleague experience and ensuring that we deliver the highest quality experience to create a high-performance environment that attracts and supports the best talent we can gain access to. 3) Organisational – There are a number of goals that sit at the organisational level, particularly around having absolute clarity on the offerings, services and resulting operating model that needs to orient more towards our customer experience. 4) Data and Digital – Much of how we will deliver in the future will be underpinned by modern platforms and applications that allow us to derive insight from our data, which will be well managed, in order to become an evidence based organisation that is delivering high quality digital experiences for all. 5) Business Systems – There is a significant level of legacy and technical debt that has been built up over time that will have to be addressed as part of the transformation. This theme picks up these underpinning activities that are necessary to enable the transformation. To support our transformation, we are looking to replace our existing business systems, with a goal to ensure our services are of the highest quality and that our employees and stakeholders are not burdened by inefficient processes and systems. This PIN is a Pre-Market Engagement issued by Tai Tarian to gain an understanding of options available in the market, prior to finalising our requirements ahead of the next stage of procurement. We are also looking for this PIN to guide what areas we should cover in the procurement to ensure we select the best products for Tai Tarian. CPV: 48000000, 48810000, 48781000, 48780000, 48627000, 48610000, 48625000, 72253200, 48812000, 48510000, 48400000.

Full notice text

Prior information notice

This notice is for prior information only

Section I: Contracting authority

I.1) Name and addresses

Tai Tarian Ltd

Ty Gwyn, Brunel Way, Baglan Energy Park

Neath

SA11 2FP

Telephone: +44 1639505890

E-mail: procurement@taitarian.co.uk

NUTS: UK

Internet address(es)

Main address: http://www.taitarian.co.uk

Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA1087

I.3) Communication

Additional information can be obtained from the abovementioned address

I.4) Type of the contracting authority

Other: Registered Social Landlord

I.5) Main activity

Housing and community amenities

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Replacement of Business Systems

II.1.2) Main CPV code

48000000

II.1.3) Type of contract

Supplies

II.1.4) Short description

Tai Tarian is a not-for-profit Registered Social Landlord that was set up in March 2011 to manage, maintain and improve over 9,000 properties spread throughout the Neath Port Talbot County Borough.

Tai Tarian are undertaking an organisation wide Transformation Programme consisting of five inter-linking workstreams:

1) Customer Experience – At the root of the strategic themes upon which all others are built is customer experience. We have a clear need to continuously assess the services, experience and customer journey with an aim of becoming externally accredited/recognised for our high-quality customer experience.

2) Colleague Experience – It is apparent that a key theme of change is around the colleague experience and ensuring that we deliver the highest quality experience to create a high-performance environment that attracts and supports the best talent we can gain access to.

3) Organisational – There are a number of goals that sit at the organisational level, particularly around having absolute clarity on the offerings, services and resulting operating model that needs to orient more towards our customer experience.

4) Data and Digital – Much of how we will deliver in the future will be underpinned by modern platforms and applications that allow us to derive insight from our data, which will be well managed, in order to become an evidence based organisation that is delivering high quality digital experiences for all.

5) Business Systems – There is a significant level of legacy and technical debt that has been built up over time that will have to be addressed as part of the transformation. This theme picks up these underpinning activities that are necessary to enable the transformation.

To support our transformation, we are looking to replace our existing business systems, with a goal to ensure our services are of the highest quality and that our employees and stakeholders are not burdened by inefficient processes and systems.

This PIN is a Pre-Market Engagement issued by Tai Tarian to gain an understanding of options available in the market, prior to finalising our requirements ahead of the next stage of procurement. We are also looking for this PIN to guide what areas we should cover in the procurement to ensure we select the best products for Tai Tarian.

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

48810000

48781000

48780000

48627000

48610000

48625000

72253200

48812000

48510000

48400000

II.2.3) Place of performance

NUTS code:

UKL17

II.2.4) Description of the procurement

We want our core business systems to work in a way that:

- Supports standard ways of working, better data collection, accuracy, completeness, and security (particularly in a mobile working environment).

- Enhances colleague experience and efficiency and effectiveness of operational decision making through standardised and ad hoc reporting.

- Creates a single view of a person/property record, removing double-handling and manual inefficiencies.

- Has the ability to transform service delivery through improving digital ways of working for customers, staff and contractors.

- Enables the management team to take a holistic view of the people (our tenants) and the property they live in, intuitively collecting, grouping and consolidating data which makes the identification of patterns, trends and insights easy.

- Supports enhancements in the customer experience.

- Supports an ‘industry standardised’ IT architecture, open APIs and the ability to extract data into an organisation data warehouse / lake.

- Demonstrates future proofing and scalability for a 10-15 year, horizon.

The first phase of our business systems replacement programme includes the following areas:

- Asset management (including properties, land, garages, shops and wider assets)

- Property maintenance and work order management

- Finance

- Housing management (ensuring compatibility with Renting Homes Wales Act)

- Proactive and predictive income management

- Customer safety (Property Compliance)

- Case management (e.g. Anti-Social Behaviour, Damp Mould and Condensation, Financial Inclusion)

- Customer relationship management

- Agile/Mobile working

- Workflow

- Work scheduling across multiple teams, e.g. Property maintenance, Property Improvement, Housing, Customer Safety etc.

Interested suppliers should note that Tai Tarian anticipates awarding contracts in Lots, but these are yet to be finalised and will be confirmed following the Pre-Market Engagement.

Interested suppliers are invited to attend ‘Meet the Buyer’ sessions, held throughout the month of November at Tai Tarian’s head office, Ty Gwyn.

To register your interest in attending please email procurement@taitarian.co.uk

The deadline to register is 12PM Wednesday 30th October 2024.

The session will allow interested suppliers the opportunity to meet with Tai Tarian’s representatives to gain an understanding of our requirements.

In addition to this, Tai Tarian hopes that by providing this opportunity, suppliers can demonstrate what is currently possible in the market and to help shape our requirements moving forward.

For example, we are asking interested suppliers:

- How their systems could bring benefit to Tai Tarian and our stakeholders.

- To provide a demonstration of their proposed solution.

- What makes a contract attractive to them.

- Their experience of undertaking similar contracts.

- Their experience both within and outside the Housing sector.

- Lessons learnt from previous contracts.

- Why they want to work with Tai Tarian.

- Innovative ways of working (doing things differently)

Please note that ‘Meet the Buyer’ sessions will only be carried out on specified days during November and that slots will be allocated on a first come first served basis. When all slots are filled, we will be unable to extend these sessions further.

Please note that recording an interest is voluntary and potential tenderers will not be advantaged or disadvantaged through participation in any ‘Meet the Buyer’ session and any discussions held will not form part of any formal tender process. Tai Tarian reserves the right to change its requirements prior to the Contract Notice being issued and this PIN does not commit Tai Tarian to undertake any procurement process.

It is anticipated that a Contract Notice will be published early January 2025.

II.3) Estimated date of publication of contract notice:

31/01/2025

Section IV: Procedure

IV.1) Description

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

Section VI: Complementary information

VI.3) Additional information

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at http://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=144970.

(WA Ref:144970)

VI.5) Date of dispatch of this notice

02/10/2024

Coding

Commodity categories

ID	Title	Parent category
48400000	Business transaction and personal business software package	Software package and information systems
48510000	Communication software package	Communication and multimedia software package
48610000	Database systems	Database and operating software package
48812000	Financial information systems	Information systems
48810000	Information systems	Information systems and servers
48625000	Open systems operating systems	Operating systems
48627000	Real-time operating system software package	Operating systems
48000000	Software package and information systems	Computer and Related Services
48781000	System management software package	System, storage and content management software package
48780000	System, storage and content management software package	Software package utilities
72253200	Systems support services	Helpdesk and support services

Delivery locations

ID	Description
1017	Bridgend and Neath Port Talbot

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

About the buyer

Main contact:: procurement@taitarian.co.uk
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.

Q&A

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