Skip to main content

We've saved some files called cookies on your device. These cookies are:

  • essential for the site to work
  • to help improve our website by collecting and reporting information on how you use it

We would also like to save some cookies to help tailor communications.

BETA
You're viewing an updated version of this service - your feedback will help us to improve it.

Contract Award Notice

Charitable CRM System

  • First published: 11 October 2024
  • Last modified: 11 October 2024

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-kuma6s-145201
Published by:
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
Authority ID:
AA0221
Publication date:
11 October 2024
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
No

Abstract

A Customer Relationship Management (CRM) system is an essential tool for many charities. It brings together all a charity’s relationships into one place, with features for analysis, reporting, and automation. Cardiff and Vale UHB's Health Charity has a requirement for a Charitable CRM System as their annual income has reached a certain threshold which means a licence from the Gambling Commission is essential to continue to operate. The awarded platform will simplify administrative tasks, provide fully integrated lottery and raffle modules whilst being fully licenced and regulated by the Gambling Commission. The contract is awarded until the 31st January 2026 with an option to extend up to the 31st July 2029.

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address


NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)

Cardiff and Vale University Health Board, Procurement Services, 2nd Floor, Woodland House, Maes-Y-Coed Road,

Cardiff

CF14 4HH

UK

Emma Lane

+44 02921501375

emma.lane@wales.nhs.uk

http://nwssp.nhs.wales/ourservices/procurement-services/

2 Contract Details

2.1

Title

Charitable CRM System

2.2

Description of the contract

A Customer Relationship Management (CRM) system is an essential tool for many charities. It brings together all a charity’s relationships into one place, with features for analysis, reporting, and automation.

Cardiff and Vale UHB's Health Charity has a requirement for a Charitable CRM System as their annual income has reached a certain threshold which means a licence from the Gambling Commission is essential to continue to operate.

The awarded platform will simplify administrative tasks, provide fully integrated lottery and raffle modules whilst being fully licenced and regulated by the Gambling Commission.

The contract is awarded until the 31st January 2026 with an option to extend up to the 31st July 2029.

2.3

Notice Coding and Classification

72222300 Information technology services
1022 Cardiff and Vale of Glamorgan

2.4

Estimated Total Value

100000 GBP

3 Procedure

3.1

Type of Procedure

Single stage

4 Award of Contract

4.1

Successful Bidders

4.1.1

Name and Address of successful supplier, contractor or service provider





Cmac Computer Systems Limited

Grove House Coombs Wood Court, Steel Park Road,

Halesowen

B628BF

UK




5 Other Information

5.1

Reference number attributed to the notice by the contracting authority

STA (2024/25) 25

5.2

Date of Contract Award

 05-09-2024

5.3

Number of tenders received

1

5.4

Other Information

(WA Ref:145201)

5.5

Additional Documentation

N/a

5.6

Publication date of this notice:

 11-10-2024

Coding

Commodity categories

ID Title Parent category
72222300 Information technology services Information systems or technology strategic review and planning services

Delivery locations

ID Description
1022 Cardiff and Vale of Glamorgan

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
emma.lane@wales.nhs.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.