CONTRACT NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Customer Satisfaction Survey of the Business Wales Service

2.2

Description of the goods or services required

Business Wales is the Welsh Government’s bilingual business support service and is the key delivery mechanism for supporting Micro Businesses and SMEs in Wales. This contract is for the delivery a customer satisfaction survey to be carried out with those business Wales Clients who have accessed the service in the previous 6 months. Each survey will consist of 300 interviews and be undertaken at 6 monthly intervals.

The contract will run for an initial 12 month period with the option to extend, on an annual basis, for two further 12 month periods and, if required, a final 4 month extension period.

It is anticipated that the contract will begin in December 2024 and come to an end in March 2028.

NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145174

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

Bi-annual survey over a potential 4 year period.

3 Conditions for Participation

3.1

Minimum standards and qualification required

As stated in the tender documentation.

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

C308/2023/2024

4.3

Time Limits

4.5

Language or languages in which tenders or requests to participate can be drawn up

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

E-Tender Information:

https://etenderwales.bravosolution.co.uk

- The first person from your Organisation to use the Platform will be required to register on behalf of the

Organisation.

- Registration involves accepting a User Agreement, and providing basic information about your

Organisation and about the User performing the Registration.

- On registering on the Platform the Super User will select a Username and will receive a password.

- The Password will be sent by e-mail to the email address that was specified in the User Details section of

the Registration page.

- In order to log-in to the Platform please enter your Username and Password.

- Note: If you forget your Password then visit the homepage and click “Forgot your password?”

- Registration should only be performed once for each Organisation.

- If you think that someone in your Organisation may have already registered on this Platform then you

must not register again.

- Please contact the person who Registered (i.e. the Super User) in order to arrange access to the Platform.

5.1

- Contact the Helpdesk immediately if you are unable to contact the Super User (for example if they have

left your Organisation).

- Note: If your Organisation is already registered on the Platform then you must not make any additional

registration. Please contact the

Helpdesk to gain access to the Platform.

- Tenders must be uploaded to the BravoSolution portal by 14:00. Late bids will not be accepted.

How To Find The ITT:

- Once logged in you must click on ‘ITT’s Open to all Suppliers’

- The e-tender references for this contract are: project_57407 and itt_113427

- Click on the title to access summary details of the contract. If you are still interested in submitting a

tender, click the 'Express an Interest' button. This will move the ITT from the ‘Open to all Suppliers’ area to

the ‘My ITT’s’ on the home page.

- You will then see the full details of the ITT in the qualification and technical envelopes along with any

relevant documents in the‘Attachments’ area.

- Any questions on the ITT, please use the ‘Messages’ area to contact the buyer directly – Please do not

contact the named person at the top of this notice.

Please note that the Client may utilise EU finding in respect of the Contract. As a result, the successful

Bidder will be required to manage finances and records so as to comply with EU audit requirements.

(WA Ref:145174)

The buyer considers that this contract is suitable for consortia bidding.

(WA Ref:145174)

The buyer considers that this contract is suitable for consortia bidding.

5.2

Additional Documentation

5.3

Publication date of this notice