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02 Contract Notice

Framework for Adults 18+ in MH&LD Care Homes/and with Nursing

  • First published: 18 October 2024
  • Last modified: 18 October 2024
  • This file may not be fully accessible.

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You are viewing an expired notice.

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-kuma6s-145316
Published by:
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
Authority ID:
AA0221
Publication date:
18 October 2024
Deadline date:
15 November 2024
Notice type:
02 Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
No

Abstract

Velindre University NHS Trust, acting on behalf of the NHS Local Health Boards and Local Authorities listed in section 2.1 of this notice are seeking to refresh an established all-Wales framework consisting of nine (9) Lots for the provision of services to Adults (18+) in Mental Health & Learning Disabilities Care Home / Care Homes with Nursing. The tender is split into the following lots: Care Setting 1: Care home, mental health, without continuous staffing Care Setting 2: Care home, learning disabilities, without continuous staffing Care Setting 3: Care home, mental health & learning disabilities (dual diagnosis), without continuous staffing Care Setting 4: Care home, mental health, with continuous staffing Care Setting 5: Care home, learning disabilities, with continuous staffing Care Setting 6: Care home, mental health & learning disabilities (dual diagnosis), with continuous staffing Care Setting 7: Care home with nursing, mental health, with continuous staffing Care Setting 8: Care home with nursing, learning disabilities, with continuous staffing Care Setting 9: Care home with nursing, mental health & learning disabilities (dual diagnosis), with continuous staffing No volume or value of the required services is guaranteed. The current annual spend on the services is circa GBP 130,000,000.00. The framework will remain open to allow new applicants to apply to join quarterly. The framework will end on 31 March 2026, the option to extend for 24 months from 1 March 2024 has been utilised. CPV: 85000000, 85111100, 85000000, 85000000, 85111100, 85111100, 85000000, 85111100, 85000000, 85111100, 85000000, 85111100, 85000000, 85111100, 85000000, 85111100, 85000000, 85111100, 85000000.

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)

4-5 Charnwood Court, Heol Billingsley, Parc Nantgarw

Cardiff

CF15 7QZ

UK

Contact person: Chloe Lloyd-Carter

E-mail: chloe.lloyd-carter@wales.nhs.uk

NUTS: UK

Internet address(es)

Main address: http://nwssp.nhs.wales/ourservices/procurement-services/

Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221

I.1) Name and addresses

Aneurin Bevan University Health Board

Pontypool

UK

Contact person: Alex Curley

E-mail: alex.curley@wales.nhs.uk

NUTS: UK

Internet address(es)

Main address: https://www.nwssp.wales.nhs.uk

I.1) Name and addresses

Betsi Cadwaladr University Health Board

St Aspah

UK

Contact person: Wyn Owens

E-mail: wyn.g.owen@wales.nhs.uk

NUTS: UK

Internet address(es)

Main address: https://www.nwssp.wales.nhs.uk

I.1) Name and addresses

Blaenau Gwent County Borough Council

Ebbw Vale

UK

Contact person: Lee Williams

E-mail: lee.williams@blaenau-gwent.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.blaenau-gwent.gov.uk/

I.1) Name and addresses

Bridgend County Borough Council

Bridgend

UK

Contact person: Rachel Jones

E-mail: Rachel.jones2@bridgend.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.bridgend.gov.uk/

I.1) Name and addresses

Caerphilly County Borough Council

Ystrad Mynach

UK

E-mail: lucasej@caerphilly.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.caerphilly.gov.uk/main.aspx?lang=en-GB

I.1) Name and addresses

Cardiff and Vale University Health Board

Cardiff

UK

Contact person: Claire Salisbury

E-mail: claire.salisbury@wales.nhs.uk

NUTS: UK

Internet address(es)

Main address: https://www.nwssp.wales.nhs.uk

I.1) Name and addresses

Carmarthenshire County Council

Carmarthen

UK

E-mail: ClAJones@carmarthenshire.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.carmarthenshire.gov.wales/

I.1) Name and addresses

Ceredigion County Council

Aberaeron

UK

E-mail: George.Ryley@ceredigion.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.ceredigion.gov.uk/Pages/default.aspx

I.1) Name and addresses

City and County of Swansea

Swansea

UK

E-mail: Andrew.Williams@Swansea.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.swansea.gov.uk/residents

I.1) Name and addresses

Conwy County Borough Council

Conwy

UK

E-mail: diane.sandham@conwy.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.conwy.gov.uk/

I.1) Name and addresses

Cwm Taf Morgannwg University Health Board

Merthyr Tydfil

UK

Contact person: Nicola King

E-mail: nicola.king2@wales.nhs.uk

NUTS: UK

Internet address(es)

Main address: https://www.nwssp.wales.nhs.uk

I.1) Name and addresses

Denbighshire County Council

Ruthin

UK

E-mail: helen.makin@denbighshire.co.uk

NUTS: UK

Internet address(es)

Main address: https://www.denbighshire.gov.uk/en/resident/home.aspx

I.1) Name and addresses

Flintshire County Council

Mold

UK

E-mail: helen.makin@flintshire.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.flintshire.gov.uk/

I.1) Name and addresses

Gwynedd Council

Caernarfon

UK

E-mail: ArwelApIfanEvans@gwynedd.gov.uk

NUTS: UK

Internet address(es)

Main address: https://www.gwynedd.gov.uk/cy/Trigolion/Trigolion.aspx

I.1) Name and addresses

Hywel Dda University Health Board

Camarthen

UK

Contact person: Katharine Fletcher

E-mail: katharine.fletcher@wales.nhs.uk

NUTS: UK

Internet address(es)

Main address: https://www.nwssp.wales.nhs.uk

I.1) Name and addresses

Isle of Anglesey County Council

Llangefni

UK

E-mail: SionedRowlands@ynysmon.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.anglesey.gov.uk/

I.1) Name and addresses

Merthyr Tydfil County Borough Council

Merthyr Tydfil

UK

E-mail: Paul.Davies@merthyr.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.merthyr.gov.uk/

I.1) Name and addresses

Monmouthshire County Council

Usk

UK

E-mail: scottjames@monmouthshire.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.monmouthshire.gov.uk/?id=home

I.1) Name and addresses

Neath Port Talbot County Borough Council

Port Talbot

UK

E-mail: d.spencer@neath-porttalbot.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.npt.gov.uk/

I.1) Name and addresses

Newport City Council

Newport

UK

E-mail: richard.leake@newport.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.newport.gov.uk/_dc/index.cfm

I.1) Name and addresses

Pembrokeshire County Council

Haverfordwest

UK

E-mail: paul.ashley-jones@pembrokeshire.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.pembrokeshire.gov.uk/

I.1) Name and addresses

Powys County Council

Llandrindod Wells

UK

E-mail: vincent.hanly@powys.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.powys.gov.uk/

I.1) Name and addresses

Powys Teaching Health Board

St Asaph

UK

E-mail: wyn.g.owen@wales.nhs.uk

NUTS: UK

Internet address(es)

Main address: https://www.nwssp.wales.nhs.uk

I.1) Name and addresses

Rhondda Cynon Taf County Borough Council

Tonypandy

UK

E-mail: Stephen.Lock@rhondda-cynon-taff.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.rctcbc.gov.uk/

I.1) Name and addresses

Swansea Bay University Health Board

Port Talbot

UK

Contact person: Keir Warner

E-mail: Keir.warner@wales.nhs.uk

NUTS: UK

Internet address(es)

Main address: https://www.nwssp.wales.nhs.uk

I.1) Name and addresses

The City of Cardiff Council

Cardiff

UK

E-mail: s.robinson@cardiff.gov.uk

NUTS: UK

Internet address(es)

Main address: https://www.cardiff.gov.uk/ENG/Pages/default.aspx

I.1) Name and addresses

Torfaen County Borough Council

Pontypool

UK

E-mail: peter.williams@torfaen.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.torfaen.gov.uk/en/home.aspx

I.1) Name and addresses

Vale of Glamorgan Council

Barry

UK

E-mail: rmalcolm@valeofglamorgan.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.valeofglamorgan.gov.uk/en/index.aspx

I.1) Name and addresses

Wrexham County Borough Council

Wrexham

UK

E-mail: roger.barnett@wrexham.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.wrexham.gov.uk/

I.2) Joint procurement

The contract involves joint procurement

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://etenderwales.bravosolution.co.uk/home.html


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://etenderwales.bravosolution.co.uk/home.html


Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:

https://etenderwales.bravosolution.co.uk/home.html


I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Health

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Framework for Adults 18+ in MH&LD Care Homes/and with Nursing

II.1.2) Main CPV code

85000000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Velindre University NHS Trust, acting on behalf of the NHS Local Health Boards and Local Authorities listed in section 2.1 of this notice are seeking to refresh an established all-Wales framework consisting of nine (9) Lots for the provision of services to Adults (18+) in Mental Health & Learning Disabilities Care Home / Care Homes with Nursing.

The tender is split into the following lots:

Care Setting 1: Care home, mental health, without continuous staffing

Care Setting 2: Care home, learning disabilities, without continuous staffing

Care Setting 3: Care home, mental health & learning disabilities (dual diagnosis), without continuous staffing

Care Setting 4: Care home, mental health, with continuous staffing

Care Setting 5: Care home, learning disabilities, with continuous staffing

Care Setting 6: Care home, mental health & learning disabilities (dual diagnosis), with continuous staffing

Care Setting 7: Care home with nursing, mental health, with continuous staffing

Care Setting 8: Care home with nursing, learning disabilities, with continuous staffing

Care Setting 9: Care home with nursing, mental health & learning disabilities (dual diagnosis), with continuous staffing

No volume or value of the required services is guaranteed.

The current annual spend on the services is circa GBP 130,000,000.00.

The framework will remain open to allow new applicants to apply to join quarterly.

The framework will end on 31 March 2026, the option to extend for 24 months from 1 March 2024 has been utilised.

II.1.6) Information about lots

This contract is divided into lots: Yes

Tenders may be submitted for maximum 9 lots

II.2) Description

Lot No: 1

II.2.1) Title

Care Setting 1: Care home, mental health, without continuous staffing

II.2.2) Additional CPV code(s)

85111100

85000000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

NHS Wales Local Health Boards, in collaboration with a number of Welsh Local Authorities (together with the Commissioners), are seeking to refresh the established All-Wales framework agreement for the provision of services by independent providers to Adults (18+) in Mental Health & Learning Disabilities Care Home and Care Homes with Nursing.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2

II.2.1) Title

Care Setting 2: Care home, learning disabilities, without continuous staffing

II.2.2) Additional CPV code(s)

85000000

85111100

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

NHS Wales Local Health Boards, in collaboration with a number of Welsh Local Authorities (together with the Commissioners), are seeking to refresh the established All-Wales framework agreement for the provision of services by independent providers to Adults (18+) in Mental Health & Learning Disabilities Care Home and Care Homes with Nursing.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 3

II.2.1) Title

Care Setting 3: Care home, mental health & learning disabilities (dual diagnosis), without continuous staffing

II.2.2) Additional CPV code(s)

85111100

85000000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

NHS Wales Local Health Boards, in collaboration with a number of Welsh Local Authorities (together with the Commissioners), are seeking to refresh the established All-Wales framework agreement for the provision of services by independent providers to Adults (18+) in Mental Health & Learning Disabilities Care Home and Care Homes with Nursing.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 4

II.2.1) Title

Care Setting 4: Care home, mental health, with continuous staffing

II.2.2) Additional CPV code(s)

85111100

85000000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

NHS Wales Local Health Boards, in collaboration with a number of Welsh Local Authorities (together with the Commissioners), are seeking to refresh the established All-Wales framework agreement for the provision of services by independent providers to Adults (18+) in Mental Health & Learning Disabilities Care Home and Care Homes with Nursing.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 5

II.2.1) Title

Care Setting 5: Care home, learning disabilities, with continuous staffing

II.2.2) Additional CPV code(s)

85111100

85000000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

NHS Wales Local Health Boards, in collaboration with a number of Welsh Local Authorities (together with the Commissioners), are seeking to refresh the established All-Wales framework agreement for the provision of services by independent providers to Adults (18+) in Mental Health & Learning Disabilities Care Home and Care Homes with Nursing.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 6

II.2.1) Title

Care Setting 6: Care home, mental health & learning disabilities (dual diagnosis), with continuous staffing

II.2.2) Additional CPV code(s)

85111100

85000000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

NHS Wales Local Health Boards, in collaboration with a number of Welsh Local Authorities (together with the Commissioners), are seeking to refresh the established All-Wales framework agreement for the provision of services by independent providers to Adults (18+) in Mental Health & Learning Disabilities Care Home and Care Homes with Nursing.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 7

II.2.1) Title

Care Setting 7: Care home with nursing, mental health, with continuous staffing

II.2.2) Additional CPV code(s)

85111100

85000000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

NHS Wales Local Health Boards, in collaboration with a number of Welsh Local Authorities (together with the Commissioners), are seeking to refresh the established All-Wales framework agreement for the provision of services by independent providers to Adults (18+) in Mental Health & Learning Disabilities Care Home and Care Homes with Nursing.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 8

II.2.1) Title

Care Setting 8: Care home with nursing, learning disabilities, with continuous staffing

II.2.2) Additional CPV code(s)

85111100

85000000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

NHS Wales Local Health Boards, in collaboration with a number of Welsh Local Authorities (together with the Commissioners), are seeking to refresh the established All-Wales framework agreement for the provision of services by independent providers to Adults (18+) in Mental Health & Learning Disabilities Care Home and Care Homes with Nursing.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 9

II.2.1) Title

Care Setting 9: Care home with nursing, mental health & learning disabilities (dual diagnosis), with continuous staffing

II.2.2) Additional CPV code(s)

85111100

85000000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

NHS Wales Local Health Boards, in collaboration with a number of Welsh Local Authorities (together with the Commissioners), are seeking to refresh the established All-Wales framework agreement for the provision of services by independent providers to Adults (18+) in Mental Health & Learning Disabilities Care Home and Care Homes with Nursing.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement with several operators.

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 15/11/2024

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.7) Conditions for opening of tenders

Date: 15/11/2024

Local time: 12:00

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: Yes

Estimated timing for further notices to be published:

The Framework Agreement commenced in October 2016 and has a term of 18 months remaining, expiring on 31 March 2026.

VI.3) Additional information

NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at http://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145316

Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are:

The Trust's commitment to deliver 'Community Benefit' outcomes from our procurement activity is designed to ensure that wider social and economic issues are taken into account when spending public money.

Please submit a Community Benefit proposal setting out how they will deliver 'community benefits' through the contract in line with the following areas:

-Targeted Recruitment & Training

-Supply Chain Initiatives

-Education Initiatives

-Community Initiatives

-Environmental Initiatives

(WA Ref:145316)

VI.4) Procedures for review

VI.4.1) Review body

High Court

Royal Courts of Justice, The Strand

London

WC2A 2LL

UK

VI.5) Date of dispatch of this notice

18/10/2024

Coding

Commodity categories

ID Title Parent category
85000000 Health and social work services Other Services
85111100 Surgical hospital services Hospital services

Delivery locations

ID Description
1017 Bridgend and Neath Port Talbot
1022 Cardiff and Vale of Glamorgan
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013 Conwy and Denbighshire
1020 East Wales
1023 Flintshire and Wrexham
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012 Gwynedd
1011 Isle of Anglesey
1021 Monmouthshire and Newport
1024 Powys
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018 Swansea
100 UK - All
1000 WALES
1010 West Wales and The Valleys

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
chloe.lloyd-carter@wales.nhs.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.