CONTRACT NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

1.3

Completed documents must be returned to:

2 Contract Details

2.1

Title

IT Support Services for AOC ALW

2.2

Description of the goods or services required

We are seeking a new IT Managed Service Provider (MSP) to enhance our IT operations and collaborate closely with our internal IT support team. Adult Learning Wales (AOC|ALW) has recently transitioned from a largely on-premises infrastructure to a cloud-based environment using Azure, including an Azure Virtual Desktop environment and Intune-managed endpoints.

We are not seeking a traditional MSP model where client agents are installed on every user device with per-device monthly fees. Our internal team will continue to handle day-to-day IT support. Instead, we are looking for high-level support and expertise in managing and optimising our Azure and Microsoft tenant environments, as well as servicing our on-site infrastructure, including firewalls, switches, domain controllers and other network hardware.

The selected MSP will focus on ensuring that these systems perform efficiently, are secure, and align with our strategic IT goals. Additionally, they must ensure compliance with Cyber Essentials certification requirements to maintain robust security across our systems.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=145547.

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

AH IT2024

4.3

Time Limits

4.5

Language or languages in which tenders or requests to participate can be drawn up

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

(WA Ref:145547)

5.2

Additional Documentation

5.3

Publication date of this notice