Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Anglia Ruskin University Higher Education Corporation
Bishop Hall Lane
Chelmsford
CM1 1SQ
UK
E-mail: procurement@anglia.ac.uk
NUTS: UKH
Internet address(es)
Main address: www.anglia.ac.uk
Address of the buyer profile: https://in-tendhost.co.uk/angliaruskinuniversity/aspx/Home
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://in-tendhost.co.uk/angliaruskinuniversity/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://in-tendhost.co.uk/angliaruskinuniversity/aspx/Home
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Out-of-Hours IT Support Service
Reference number: T17/27
II.1.2) Main CPV code
72253000
II.1.3) Type of contract
Services
II.1.4) Short description
Anglia Ruskin University Information-Technology Services (IT Services) has a requirement to purchase an out-of-hours IT service desk solution that will provide help, advice and support to students and staff outside of our core operating hours of 8:00 – 18:00 daily from Monday to Friday.
The proposed contract will be for 36 months with the option to extend for 2 x 12 months.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
72250000
72253100
72253200
II.2.3) Place of performance
NUTS code:
UKH
II.2.4) Description of the procurement
Anglia Ruskin University Information-Technology Services (IT Services) has a requirement to purchase an out-of-hours IT service desk solution that will provide help, advice and support to students and staff outside of our core operating hours of 8:00 – 18:00 daily from Monday to Friday.
Our chosen solution will also provide agreed periods of operational cover during core hours, to facilitate staff meetings, briefings and development activities such as departmental away-days, and act as an overflow service in the event of major incidents or short periods of unexpected high demand.
The out-of-hours operation will provide remote first-line support for customers through a variety of media including telephone, email, web self-service, remote support and electronic chat services as follows:
— Overnight cover from 18:00 - 8:00 on working days;
— 24-hour cover for weekends and public holidays;
— 24-hour cover for extended periods during which the University is closed;
Unless otherwise agreed, all work will occur on systems owned or provisioned by Anglia Ruskin University.
The proposed contract will be for 36 months with the option to extend for 2 x 12 months.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged minimum number: 5
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
The contract can be extended for 2 x 12 months.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
10/05/2018
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.4.1) Review body
Anglia Ruskin University Higher Education Corporation
Chelmsford
CM1 1SQ
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
Anglia Ruskin University Higher Education Corporation will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into the Public Contracts Regulations 2015 (SI 2015 Nº 102) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland) within 30 days of knowledge or constructive knowledge of breach.
VI.5) Date of dispatch of this notice
09/04/2018