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Contract Notice

RFI for Premium Services (to include Meet & Assist, Bag Porter and Airside Buggy Transfer) at Heathr

  • First published: 17 August 2013
  • Last modified: 17 August 2013
  • This file may not be fully accessible.

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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

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Contents

Summary

OCID:
Published by:
Heathrow Airport Limited
Authority ID:
AA0077
Publication date:
17 August 2013
Deadline date:
26 August 2013
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

We are keen to hear from potential bidders about their capability to provide a range of ‘paid-for' Premium services including Meet and Assist, Bag Porter and Airside Buggy Transfer to Heathrow's passengers. We'd like to understand the capacity present in the market place to meet this potential requirement.

Potential bidders are invited to review our current proposition and aspiration and suggest effective ways of delivering a coordinated and flexible approach to customer service.

At this stage, we are open to solutions that reflect the diverse and changing needs of our terminal operations, that meet our passenger requirements, that optimise technology and the way people use it, that consider how to meet and manage the demands of an environment that is fluid, dynamic and not always predictable. Solutions should drive the provision of the services, improved passenger experience and new revenue streams.

The responses may inform the proposed formal selection process, subject to an individual contract notice.

Full notice text

CONTRACT NOTICE - UTILITIES

Section I: Contracting Entity

I.1)

Name, Address and Contact Point(s)


Heathrow Airport Limited

The Compass Centre, Supply Chain Department West Wing 2nd Floor, Nelson Road

Hounslow

TW6 2GW

UK

Vinesh Mistry


vinesh_mistry@heathrow.com


www.baa.com

www.tendersmart.com
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I.2)

Main activity or activities of the contracting entity

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Section II: Object of the Contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting entity

RFI for Premium Services (to include Meet & Assist, Bag Porter and Airside Buggy Transfer) at Heathrow Airport.

II.1.2(a))

Type of works contract

II.1.2(b))

Type of supplies contract

II.1.2(c))

Type of service contract

27

II.1.2)

Site or location of works, place of delivery or performance

Heathrow Airport (Airside and Landside)To cover the the passenger journey on site from drop-off to Gate.


NUTS Code 

II.1.3)

This notice involves

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II.1.4)

Information on framework agreement (if applicable)

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Number of participants to the framework agreement envisaged

Duration of the framework agreement

36

Estimated total value of purchases for the entire duration of the framework agreement

Frequency of the contracts to be awarded

II.1.5)

Short description of the contract or purchase(s)

We are keen to hear from potential bidders about their capability to provide a range of ‘paid-for' Premium services including Meet and Assist, Bag Porter and Airside Buggy Transfer to Heathrow's passengers. We'd like to understand the capacity present in the market place to meet this potential requirement.

Potential bidders are invited to review our current proposition and aspiration and suggest effective ways of delivering a coordinated and flexible approach to customer service.

At this stage, we are open to solutions that reflect the diverse and changing needs of our terminal operations, that meet our passenger requirements, that optimise technology and the way people use it, that consider how to meet and manage the demands of an environment that is fluid, dynamic and not always predictable. Solutions should drive the provision of the services, improved passenger experience and new revenue streams.

The responses may inform the proposed formal selection process, subject to an individual contract notice.

II.1.6)

Common Procurement Vocabulary (CPV)

63721500
63112100

II.1.7)

Contract covered by the Government Procurement Agreement (GPA)

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II.1.8)

Division into lots

No

II.1.9)

Will variants be accepted

Yes

II.2)

Quantity or Scope of the Contract

II.2.1)

Total quantity or scope

II.2.2)

Options

Provisional timetable for recourse to these options

Number of possible renewals

1

In the case of renewable contracts, estimated time frame for subsequent calls for competition:

36

II.3)

Duration of the contract or limit for completion

36

Section III: Legal, Economic, Financial and Technical Information

III.1)

Conditions relating to the contract

III.1.1)

Deposits and guarantees required

III.1.2)

Main Terms of financing and payment and/or reference to the relevant provisions

III.1.3)

Legal form to be taken by the grouping of suppliers, contractors or service providers to whom the contract is to be awarded

III.1.4)

Other particular conditions to which the performance of the contract is subject

III.2)

Conditions for Participation

III.2.1)

Personal situation of suppliers,contractors or service providers


III.2.2)

Economic and financial capacity


Financial stability that demonstrates under credit check (one source, dunn and bradstreet or equivalent) the ability to execute the services proposed under this RFI for the duration of the eventual contract.


III.2.3)

Technical capacity


Technical Capacity needs to demonstrate the service level of an airport of Heathrows size and passenger through-put (70 m p.a)


III.2.4)

Reserved contracts

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III.3)

Conditions Specific to Service Contracts

III.3.1)

Is provision of the service reserved to a specific profession?

No

III.3.2)

Will legal entities be required to state the names and professional qualifications of the personnel responsible for executing the contract?

Yes

Section IV: Procedure

IV.1)

Type of Procedure


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IV.2)

Award Criteria

No

Yes
No

IV.2.2)

An electronic auction will be used

No

IV.3) Administrative Information

IV.3.1)

Reference number attributed to the notice by the contracting entity

TBC

IV.3.2)

Previous publication concerning the same contract

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Other previous publications

IV.3.3)

Conditions for obtaining contract document and additional documents



 


IV.3.4)

Time-limit for receipt of tenders or requests to participate

 26-08-2013  13:30

IV.3.5)

Language or languages in which tenders or requests to participate can be drawn up

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IV.3.6)

Minimum time frame during which the tenderer must maintain its tender 

IV.3.7)

Conditions for opening tenders




Section VI: Complementary Information

VI.1)

Indicate whether this Procurement is a Recurrent one and the estimated timing for further notices to be published

VI.2)

Does the contract relate to a Project/Programme financed by Community Funds?

No



VI.3)

Additional Information

Voluntary Notice

This document constitutes a voluntary contract notice and accordingly the procurement is not subject to Directive 2004/17/EC or the Utilities Contracts Regulations 2006 (as amended). As such, the Contracting Entity does not consider itself bound by those Regulations in any way. Any references to the EC Directive 2004/17/EC or the Utilities Contracts Regulations 2006 (as amended) in the contract notice, Tender Documents or any other tender documents should be read with this in mind. While the Contracting Entity is basing this tender process on the negotiated procedure provided for in the Regulations, it does not consider itself bound by the provisions regarding that procedure and reserves the right to depart from that procedure as provided for in the Regulations at any time.

Registering interest: Interested suppliers are required to submit the information requested by uploading responses to www.tendersmart.com as follows:

Instructions for registering interest: Interested suppliers must register their company and contact profile by clicking on the link for this notice on the 'Business Opportunities' menu of the www.tendersmart.com web site and by following the instructions below:

First, interested suppliers who are not already registered on TenderSmart must register their company profile via 'Supplier Zone > New Supplier' menu. Suppliers already registered on TenderSmart can go direct to the second step.

Second, all interested suppliers must access this Notice via the 'Business Opportunities' menu to express interest by following the online instructions and uploading the requested information before the indicated deadline (see Section IV paragraph 3.4).

Further information: To evaluate their suitability, interested suppliers, when responding to this notice are requested to provide information which demonstrates their ability to comply with the award criteria. (Failure to do so will result in their request being rejected). Heathrow Airport Limited does not bind itself to accept any proposal. In evaluating their suitability, suppliers may be further requested to provide to Heathrow Airport Limited additional information e.g.further written submissions, presentations, reference visits/inquiries and/or attend an interview.

As documentation associated with this process will be made available and exchanged via www.tendersmart.com interested suppliers are required to register on the site. Please refer to this site for terms and conditions. Registering interest in this project does not guarantee inclusion of the party on the tender enquiry list. There is no cost associated with registration, expression of interest, or accessing the tender documentation, (where invited). However, to submit a bid at tender stage, then there will be an TenderSmart administration fee. Fee information can be found on the TenderSmart website through selecting the 'How It Works' tab and then downloading the 'Participant Agreement'. Please ensure responses are concise and overall less than 10MB. Your document should be uploaded as a single PDF document on to http://www.tendersmart.com. For further information on registration or other aspects of TenderSmart please contact: Frédéric Garat: frederic.garat@tendersmart.com ; + 33 141900430. Heathrow Airport Limited reserves the right to disqualify any candidate who provides information or confirmation which later proves to be untrue or incorrect or does not supply information when requested.

VI.4)

Procedures for appeal

VI.4.1)

Body responsible for appeal procedures










Body responsible for mediation procedures










VI.4.2)

Lodging of appeals


A standstill period will be incorporated at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into. The Utilities Contracts Regulations (SI 2006 No 6) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court.

VI.4.3)

Service from which information about the lodging of appeals may be obtained










VI.5)

Dispatch date of this Notice

 15-08-2013

ANNEX A

Additional Addresses and Contact Points

I)

Address and contact points from which further information can be obtained



www.tendersmart.com > Business Opportunities > Contract Notices

Please address your queries via the Messaging Centre on www.tendersmart.com > Business Opportunities > Contract Notices

www.tendersmart.com


UK





II)

Address and contact point from which additional documentation may be obtained



www.tendersmart.com > Business Opportunities > Contract Notices

Please address your queries via the Messaging Centre on www.tendersmart.com > Business Opportunities > Contract Notices

www.tendersmart.com


UK





III)

Address and contact point to which Tenders/Requests to Participate must be sent



www.tendersmart.com > Business Opportunities > Contract Notices

Please address your queries via the Messaging Centre on www.tendersmart.com > Business Opportunities > Contract Notices

www.tendersmart.com


UK





Coding

Commodity categories

ID Title Parent category
63112100 Passenger baggage handling services Baggage handling services
63721500 Passenger terminal operation services Port and waterway operation services and associated services

Delivery locations

ID Description
There are no delivery locations for this notice.

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
N/a
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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