Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Anglia Ruskin University Higher Education Corporation
Chelmsford
UK
Contact person: Procurement
E-mail: procurement@anglia.ac.uk
NUTS: UKH
Internet address(es)
Main address: www.anglia.ac.uk
Address of the buyer profile: https://in-tendhost.co.uk/angliaruskinuniversity/aspx/Home
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Out-of-Hours IT Support Service
Reference number: T17/27
II.1.2) Main CPV code
72253000
II.1.3) Type of contract
Services
II.1.4) Short description
Anglia Ruskin University Information-Technology Services (IT Services) has a requirement to purchase an out-of-hours IT service desk solution that will provide help, advice and support to students and staff outside of our core operating hours of 8:00 – 18:00 daily from Monday to Friday.
The proposed contract will be for 36 months with the option to extend for 2 x 12 months.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKH
II.2.4) Description of the procurement
Anglia Ruskin University Information-Technology Services (IT Services) has a requirement to purchase an out-of-hours IT service desk solution that will provide help, advice and support to students and staff outside of our core operating hours of 8:00 – 18:00 daily from Monday to Friday.
Our chosen solution will also provide agreed periods of operational cover during core hours, to facilitate staff meetings, briefings and development activities such as departmental away-days, and act as an overflow service in the event of major incidents or short periods of unexpected high demand.
The out-of-hours operation will provide remote first-line support for customers through a variety of media including telephone, email, web self-service, remote support and electronic chat services as follows:
— Overnight cover from 18:00 — 8:00 on working days,
— 24-hour cover for weekends and public holidays,
— 24-hour cover for extended periods during which the University is closed.
Unless otherwise agreed, all work will occur on systems owned or provisioned by Anglia Ruskin University.
The proposed contract will be for 36 months with the option to extend for 2 x 12 months.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2018/S 070-155187
Section V: Award of contract
Title: Out-of-Hours IT Support Service
A contract/lot is awarded:
No
V.1 Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Anglia Ruskin University Higher Education Corporation
Chelmsford
CM1 1SQ
UK
VI.5) Date of dispatch of this notice
10/08/2018