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Contract Award Notice

Victim Satisfaction Survey

  • First published: 07 August 2023
  • Last modified: 07 August 2023

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-kuma6s-131793
Published by:
North Wales Police
Authority ID:
AA0472
Publication date:
07 August 2023
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
No

Abstract

All Surveys must be undertaken by bilingual interviewers, who are able to undertake surveys in Welsh and English equally. All surveys will be initiated in the language of preference if previously held by North Wales Police. The person being interviewed should be able to switch between Welsh and English as they require within the same call without the need to be called back or switch to a different interviewer. The requirements are laid out in the legislation as below. Cytundeb ar gyfer darparu Holiaduron Bodlondeb Dioddefwr a Defnyddiwr Cyhoeddus Mae Heddlu Gogledd Cymru ynghyd â’r Comisiynydd yr Heddlu a Throsedd (CHTh) yn chwilio am gyflenwr addas i ddarparu Gwasanaeth Dwyieithog Lawn i ymgymryd â holiaduron dioddefwyr. Bydd yr Heddlu'n gofyn i'r contractwr llwyddiannus allu cynnig tystiolaeth o'u profiad ac arfer gorau yn y maes hwn a'r gallu i wneud arolwg i ateb terfynau amser yr heddlu. Mae'r cytundeb yn debygol o ddechrau oddeutu Mehefin 2023 a fydd yn rhedeg am gyfnod o 2 flynedd gyda'r dewis o fewn y cytundeb i ymestyn +1+1+1 os yw'r ddau barti yn hapus gyda'r perfformiad a ddarparwyd. Mae gwybodaeth a dogfennau pellach ar gael ar y System E-dendro Cyflenwad yr UE / Golau Glas ar https://uk.eu-supply.com/login.asp?B=BLUELIGHT Dylai unrhyw gwestiynau gael eu codi drwy adran Negeseuon y Tendr. Noder na fydd unrhyw ohebiaeth yn cael ei roi tu allan i'r system. Y dyddiad cau ar gyfer ymatebion yw 16 Mehefin 2023.

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address


North Wales Police

Force Headquarters, Glan-y-Don, Colwyn Bay,

Colwyn Bay

LL29 8AW

UK

Legal Department

+44 1492804248


2 Contract Details

2.1

Title

Victim Satisfaction Survey

2.2

Description of the contract

All Surveys must be undertaken by bilingual interviewers, who are able to undertake surveys in Welsh and English equally. All surveys will be initiated in the language of preference if previously held by North Wales Police. The person being interviewed should be able to switch between Welsh and English as they require within the same call without the need to be called back or switch to a different interviewer. The requirements are laid out in the legislation as below.

Cytundeb ar gyfer darparu Holiaduron Bodlondeb Dioddefwr a Defnyddiwr Cyhoeddus

Mae Heddlu Gogledd Cymru ynghyd â’r Comisiynydd yr Heddlu a Throsedd (CHTh) yn chwilio am gyflenwr addas i ddarparu Gwasanaeth Dwyieithog Lawn i ymgymryd â holiaduron dioddefwyr.

Bydd yr Heddlu'n gofyn i'r contractwr llwyddiannus allu cynnig tystiolaeth o'u profiad ac arfer gorau yn y maes hwn a'r gallu i wneud arolwg i ateb terfynau amser yr heddlu.

Mae'r cytundeb yn debygol o ddechrau oddeutu Mehefin 2023 a fydd yn rhedeg am gyfnod o 2 flynedd gyda'r dewis o fewn y cytundeb i ymestyn +1+1+1 os yw'r ddau barti yn hapus gyda'r perfformiad a ddarparwyd.

Mae gwybodaeth a dogfennau pellach ar gael ar y System E-dendro Cyflenwad yr UE / Golau Glas ar https://uk.eu-supply.com/login.asp?B=BLUELIGHT

Dylai unrhyw gwestiynau gael eu codi drwy adran Negeseuon y Tendr. Noder na fydd unrhyw ohebiaeth yn cael ei roi tu allan i'r system.

Y dyddiad cau ar gyfer ymatebion yw 16 Mehefin 2023.

2.3

Notice Coding and Classification

79311000 Survey services
79342311 Customer satisfaction survey
1011 Isle of Anglesey
1012 Gwynedd
1013 Conwy and Denbighshire
1023 Flintshire and Wrexham

2.4

Estimated Total Value

3 Procedure

3.1

Type of Procedure

Single stage

4 Award of Contract

4.1

Successful Bidders

4.1.1

Name and Address of successful supplier, contractor or service provider





Opinion Research Services Ltd

The Strand, Strand ,

Swansea

SA11AF

UK




https://www.ors.org.uk

5 Other Information

5.1

Reference number attributed to the notice by the contracting authority

NWP.74513

5.2

Date of Contract Award

 07-08-2023

5.3

Number of tenders received

1

5.4

Other Information

This notice has been sent as a region specific notice. If you did not receive an alert about this you are not based in the specific region selected by the buying authority. Questions on why this was sent as a region specific notice should be sent to the buying authority.

(WA Ref:133856)

5.5

Additional Documentation

N/a

5.6

Publication date of this notice:

 07-08-2023

Coding

Commodity categories

ID Title Parent category
79342311 Customer satisfaction survey Marketing services
79311000 Survey services Market research services

Delivery locations

ID Description
1013 Conwy and Denbighshire
1023 Flintshire and Wrexham
1012 Gwynedd
1011 Isle of Anglesey

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
6 Gwynedd
5 Wrexham
4 Flintshire
3 Denbighshire
2 Conwy
1 Isle of Anglesey

Document family

Notice details
Publication date:
22 May 2023
Deadline date:
16 June 2023 00:00
Notice type:
Contract Notice
Authority name:
North Wales Police
Publication date:
07 August 2023
Notice type:
Contract Award Notice
Authority name:
North Wales Police

About the buyer

Main contact:
N/a
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.