Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS Hertfordshire and West Essex Integrated Care Board
Charter House Parkway
Welwyn Garden City
AL8 6JL
UK
E-mail: aparna.garg1@nhs.net
NUTS: UKH23
Internet address(es)
Main address: https://www.hertsandwestessex.icb.nhs.uk/
Address of the buyer profile: https://www.hertsandwestessex.icb.nhs.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Telephone and Messaging Based Advice & Guidance Service for Health Professionals
Reference number: C244252
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
NHS Hertfordshire and West Essex Integrated Care Board (referred to as the Commissioner) invited suitably qualified and experienced providers to express their interest in delivering an Telephone and Message based Advice and Guidance Service to Health Care Professionals across the NHS Hertfordshire and West Essex Integrated Care System.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
3 000 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
85140000
II.2.3) Place of performance
NUTS code:
UKH
Main site or place of performance:
Herefordshire and West Essex
II.2.4) Description of the procurement
NHS Hertfordshire and West Essex Integrated Care Board (referred to as the Commissioner) invited suitably qualified and experienced providers to express their interest in delivering an Telephone and Message based Advice and Guidance Service to Health Care Professionals across the NHS Hertfordshire and West Essex Integrated Care System.<br/><br/>The key aims and objectives of the digital platform were to enable both telephone based and clinically secure photo messaging application for the provision of Clinical Advice & Guidance for a range of clinical specialties.<br/><br/>The platform will provide a consistent level of stability and importantly a high level of connectivity with exceptional connection times measured in seconds.<br/><br/>The service is able to offer a range of specialties covering both physical and mental health.<br/><br/>The service is integrated with key local providers in HWE Integrated Care System (ICS) but is backed up by a network of NHS clinicians located outside of Hertfordshire and West Essex but within the UK.<br/><br/>The service will allow healthcare professionals to speak to other healthcare professionals locally or where not available to other healthcare professionals based elsewhere in the UK. The service will provide access to these UK based healthcare professionals either through their own network or through a third-party network that they will sub-contract.<br/><br/>This ensures that primary care always has access to immediate clinical advice and guidance.<br/><br/>The provision of healthcare professionals outside of HWE should be in a manner that does not result in a detrimental effect on NHS patients or services, nor diminish the public resources that are available for the NHS.<br/><br/>The service will also be available to other healthcare professionals and organisations within HWE ICS to allow appropriate advice and guidance to be given.<br/><br/>The process was a one stage open process.<br/><br/>The contract is for a period of 3 years with the option to extend for up to a further 2 years, commencing 1st August 2024.<br/><br/>The annual contract value was £600,000 inclusive of VAT (£1,800,000 for the initial 3-year term with an option to extend for a further 2 years totalling £3,000,000 over the total 5 year term).<br/><br/>Please note there was a financial threshold associated with this procurement. Any bids exceeding £600,000 per annum was excluded from evaluation and disqualified from the process. No bids over £600,000 per annum were accepted.<br/><br/>Providers registered for the opportunity via the link below, as detailed: https://health-family.force.com/s/Welcome<br/>Project Reference: C244252<br/>Project Name: Telephone and Messaging Based Advice & Guidance Platform for Health Professionals
II.2.5) Award criteria
Quality criterion: Service Delivery
/ Weighting: 14
Quality criterion: Workforce
/ Weighting: 4
Quality criterion: Patient / Service User Focus
/ Weighting: 6
Quality criterion: Information Management and Technology
/ Weighting: 8
Quality criterion: Mobilisation and Continuity
/ Weighting: 5
Quality criterion: Systems
/ Weighting: 10
Quality criterion: Contract Management
/ Weighting: 6
Quality criterion: Social Value
/ Weighting: 10
Quality criterion: Clinical Governance Performance Quality
/ Weighting: 9
Quality criterion: Information Governance
/ Weighting: 8
Cost criterion: Finance
/ Weighting: 20
II.2.11) Information about options
Options:
Yes
Description of options:
Contract was awarded on an initial term of 3 years contract term (1st August 2024 to 31st July 2027), with<br/>the option to extend for up to a further 2 years (1st August 2024 to 31st July 2029).
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-004709
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
19/08/2024
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Consultant Connect
One St Aldates, St. Aldates,
Oxford,
OX1 1DE
UK
NUTS: UKJ1
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 2 761 290.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
High Court
The Strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
20/08/2024