Prior information notice
This notice is for prior information only
Section I: Contracting
authority
I.1) Name and addresses
Transport for London
5 Endeavour Square
LONDON
E201JN
UK
Contact person: Siahwash Amiri
E-mail: siahwashamiri@tfl.gov.uk
NUTS: UKI
Internet address(es)
Main address: https://tfl.gov.uk/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://tfl.gov.uk/
Additional information can be obtained from the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
TfL Customer Relationship Management (CRM) system
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
The scope of the programme is to procure and deliver a CRM solution for TfL to communicate with its customers on a range of topics, including service updates and marketing campaigns.
II.1.5) Estimated total value
Value excluding VAT:
.01
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UKI
Main site or place of performance:
London
II.2.4) Description of the procurement
The scope of the programme is to procure and deliver a CRM solution for TfL to communicate with its customers on a range of topics, including service updates and marketing campaigns.
II.2.14) Additional information
If you are interested in being part of this early market engagement exercise, please email siahwashamiri@tfl.gov.uk and the questionnaire will be shared with you on request.
Interested parties should note that TfL reserves the right to cancel or vary this procurement process at any point and will not be liable for any costs or expenses incurred by interested parties in responding to this opportunity.
I would appreciate if I can get the response back by 13th February 2025, 12pm.
II.3) Estimated date of publication of contract notice:
30/01/2025
Section IV: Procedure
IV.1) Description
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section VI: Complementary information
VI.3) Additional information
If you are interested in being part of this early market engagement exercise, please email siahwashamiri@tfl.gov.uk and the questionnaire will be shared with you on request.
Interested parties should note that TfL reserves the right to cancel or vary this procurement process at any point and will not be liable for any costs or expenses incurred by interested parties in responding to this opportunity.
I would appreciate if I can get the response back by 13th February 2025, 12pm.
VI.5) Date of dispatch of this notice
29/01/2025