CONTRACT AWARD NOTICE – OFFICIAL JOURNAL

Section I: Contracting Authority

I.1)

Name, Address and Contact Point(s)

I.2)

Type of contracting Authority and Main Activity or Activities

Ministry or any other national or federal authority, including their regional or local sub-divisions National or federal agency/Office Regional or local Authority Regional or local Agency/Office Body governed by public law European Institution/Agency or International Organisation

General public services Defence Public order and safety Environment Economic and financial affairs Health Housing and community amenities Social protection Recreation, culture and religion Education Other (Please specify): transport

Section II: Object of the Contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority

CMAL0104 Information Technogoly Communications.

II.1.2(a))

Type of works contract

II.1.2(b))

Type of supplies contract

II.1.2(c))

Type of service contract

II.1.2)

Main site or location of works, place of delivery or performance

Port Glasgow.

II.1.3)

This notice involves a framework agreement

II.1.4)

Short description of the contract or purchase(s)

CMAL have no in-house IT resource and as such, wish to outsource all ICT requirements to a single contractor if possible who will retain complete responsibility for delivery, services, maintenance, repairs, maintaining and development of all of all ICT equipment.

This will cover all levels, from strategic advice on IT policies and appropriate technologies through to day to day end user and hardware support.

A variety of services are currently in contract with a number of suppliers, including Internet and Firewall, Backup, SharePoint and Finance systems.

The successful supplier will be required to work with these providers to deliver CMAL a single point of contact and a unified and consistent experience across all products and services.

This document sets out a high level the current technologies in use and CMAL's requirements. Note, any specifics around products and technologies should not be treated as prescriptive — apart from those elements still under contract.

CMAL wish to encourage suppliers to propose alternative solutions to their requirements.

Although a relatively small organisation, CMAL are responsible for a significant budget and their facilities and resources impact on the lives of many people daily. As such, they require Information Technology Communication Systems which are seamless, secure, functional and ultimately highly available.

It should be noted that this contract will be subject to annual renewal based on performance and/or best value reviews up to a maximum of 4 years.

No claim for loss of profit, direct or indirect, disruptions costs or loss/expense will be considered where the contract is not renewed at any point in time.

Scope of Work

All staff and contractors utilise the IT infrastructure hosted on premise at the Port Glasgow office. The IT infrastructure is based on a virtualised Microsoft Small Business Server 2008 solution which will be transitioned to server 2012 and Office 365 in the near future (the transition to Office 365 is beyond the scope of this tender).

Business systems include SharePoint and Access Dimensions.

CMAL have approximately 25 Desktop and Laptop computers are based on Microsoft Windows 7 or above, along with a number of Ipad and mobile devices.

A more detailed technical description of CMAL requirements will be made available to all parties who qualify for the invitation to tender stage.

Infrastructure and Hosting Environment

CMAL's Server infrastructure is primarily based on Microsoft technologies, the production servers are virtualised across two Microsoft Windows Server 2012 Hyper V hosts.

The Servers are HP DL385 G7 Models and are hosted on site at the HQ in Port Glasgow. The server Hardware is now under extended access from a third party warranty supplier.

Active Directory, Email and File and Print services are currently provided by Microsoft SBS 2008, SBS also provides remote access to IT services.

Separate Virtual servers provide SQL, SharePoint, Finance applications and CCTV Systems/services.

The Anti-Virus solution is Trend Micro Worry-Free Business Security, additionally OpenDNS has been implemented and a management agent is deployed to PCs and Laptops.

CMAL are undergoing a separate project at present to evaluate the external hosting of the SharePoint environment. No other services are currently being hosted externally.

Business Applications

CMAL's Key business applications include:

— Microsoft Office Professional 2010 Suite;

— Microsoft Project;

— Access Dimensions;

— SharePoint (document management);

— Trend Micro Worry-Free Business Security Agent;

— Auto Cad;

— Sage Payroll.

The successful supplier should take over the supply and management of all licensing as above, plus any additional requirements that arise.

Local Area Network and Internet Connectivity Local Area Network

The current LAN includes a combination of managed and unmanaged switches as well as separate networks for voice and data. CMAL would prefer to adopt a single, fully managed LAN infrastructure to support data, voice and any other applications as may be required.

Internet Connectivity and Firewall

CMAL Port Glasgow is provided with a 100MB internet fibre leased line with a managed firewall service. This is in contract with the existing supplier until 2018 and the successful supplier is expected to work with the leased line provider to manage this service.

Wireless Overview

Basic wireless guest access is in place, however CMAL require robust and secure, high performance wireless services both for guests and for staff.

Backup

An on-site backup appliance, coupled with cloud based backup is in use. This solution is under contract until 2018 and the successful supplier will be required to work with the existing backup provider to maintain this solution.

SharePoint

CMAL's SharePoint requirements are currently under contract with a third parties; however the successful supplier would be required to work with the current supplier to manage these systems and provide integrated support, with a view to developing the requirement further.

Finance Systems

Finance systems, Access Dimensions, are under contract with third parties; however the successful supplier will be required to work with the current supplier to manage these systems and provide integrated support.

On-Going Support, Maintenance

Caledonian Maritime Assets do not have onsite IT support personnel, support for end users and IT related project is provided by a third party Managed IT provider, support provided is both remote and onsite. The current provider supplies both network and Telephony support along with Managed IT Services.

Separate specialist third party support and development is provided for SharePoint and Access Dimensions Business systems.

Additional application specific support is provided by the application vendors were required.

The key requirement of the successful supplier is to provide unified management of all relevant services.

Implementation Services

Implementation services will be required from time to time, such as the deployment of new hardware for staff, or deployment of new applications.

Telephony

CMAL Head office has a Siemens Open Office MX v3 PBX configured for 30 users. User devices are Open Stage 15 handsets.

PSTN connectivity is provided via SIP trunks.

II.1.5)

Common Procurement Vocabulary (CPV)

II.1.6)

Contract covered by the government procurement agreement (GPA)

II.2)

Total final value of the contract(s)

II.2.1)

Total final value of the contract(s)

Section IV: Procedure

IV.1)

Type of procedure

IV.1.1)

Type of procedure

IV.2)

Award criteria

IV.2.1)

Award criteria

IV.2.2)

An electronic auction has been used

IV.3)

Administrative information

IV.3.1)

File reference number attributed by the contracting authority

CMAL0104

IV.3.2)

Previous publication(s) concerning the same contract

Other previous publications

Section V: Award of contract

Contract No:

V.1)

Date of contract award:

V.2)

Numbers of offers received:

V.3)

Name and address of economic operator to whom the contract has been awarded

V.4)

Information on value of contract

V.5)

The contract is likely to be subcontracted

Short description of the value/proportion of the contract to be subcontracted

Section VI: Complementary Information

VI.1)

Contract related to a project and/or programme financed by community funds?

VI.2)

Additional Information

(SC Ref:477062).

VI.3)

Procedures for appeal

VI.3.1)

Body responsible for appeal procedures

Body responsible for mediation procedures

VI.3.2)

Lodging of appeals

VI.3.3)

Service from which information about the lodging of appeals may be obtained

VI.4)

Dispatch date of this Notice