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Contract Award Notice

Service Desk IT Service Management Software

  • First published: 01 July 2024
  • Last modified: 01 July 2024

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-kuma6s-142627
Published by:
Llywodraeth Cymru / Welsh Government
Authority ID:
AA0007
Publication date:
01 July 2024
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
No

Abstract

IT service management software to assist helpdesk management for Hwb.

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address


Llywodraeth Cymru / Welsh Government

Gwasanaethau Caffael Corfforaethol / Corporate Procurement Services, Parc Cathays / Cathays Park,

Caerdydd / Cardiff

CF10 3NQ

UK

ICT Procurement

+44 3000257095

ICTProcurement@gov.wales

http://gov.wales

2 Contract Details

2.1

Title

Service Desk IT Service Management Software

2.2

Description of the contract

IT service management software to assist helpdesk management for Hwb.

2.3

Notice Coding and Classification

48333000 Contact management software package
48611000 Database software package
1000 WALES
1010 West Wales and The Valleys
1011 Isle of Anglesey
1012 Gwynedd
1013 Conwy and Denbighshire
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1017 Bridgend and Neath Port Talbot
1018 Swansea
1020 East Wales
1021 Monmouthshire and Newport
1022 Cardiff and Vale of Glamorgan
1023 Flintshire and Wrexham
1024 Powys

2.4

Estimated Total Value

27360 GBP

3 Procedure

3.1

Type of Procedure

Dual stage

4 Award of Contract

4.1

Successful Bidders

4.1.1

Name and Address of successful supplier, contractor or service provider





Freshworks

26-27 Hatton Garden,

London

EC1N8BR

UK




5 Other Information

5.1

Reference number attributed to the notice by the contracting authority

C008/2024/2025

5.2

Date of Contract Award

 01-07-2024

5.3

Number of tenders received

2

5.4

Other Information

Please note this Call-Off Contract has been procured and awarded in compliance with the procedures set out within Framework Agreement Reference: CCS G-Cloud 13 Framework Agreement RM1557.13) Under the Public Contracts Regulations 2015 (“PCR 2015”), a contracting authority is not required to issue an award notice for Call-Off Contracts awarded using frameworks, but the Welsh Government has undertaken to voluntarily comply with WPPN 02/22 in relation to the above referenced mini competition under this framework.

(WA Ref:142627)

5.5

Additional Documentation

N/a

5.6

Publication date of this notice:

 01-07-2024

Coding

Commodity categories

ID Title Parent category
48333000 Contact management software package Scheduling and productivity software package
48611000 Database software package Database systems

Delivery locations

ID Description
1017 Bridgend and Neath Port Talbot
1022 Cardiff and Vale of Glamorgan
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013 Conwy and Denbighshire
1020 East Wales
1023 Flintshire and Wrexham
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012 Gwynedd
1011 Isle of Anglesey
1021 Monmouthshire and Newport
1024 Powys
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018 Swansea
1000 WALES
1010 West Wales and The Valleys

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
ICTProcurement@gov.wales
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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