Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Sheffield Hallam University
02143539
City Campus,Howard Street
SHEFFIELD
S11WB
UK
Contact person: Procurement Team
Telephone: +44 1142253431
E-mail: strategicprocurement@shu.ac.uk
NUTS: UKE32
Internet address(es)
Main address: www.shu.ac.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Enterprise CRM Development and Maintenance
Reference number: 2024/S000-021011
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
Sheffield Hallam University (SHU) employs a Customer Relationship Management (CRM)platform to develop, support and maintain CRM capability for approximately 1,650 professional services and academic staff members along with self-service functionality for 32,000 students. The technology enables a higher availability of resources to users and engages the University's ability to deploy new business services rapidly. This current implementation will grow to meet demand and form the basis for further development of an integrated Enterprise System.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
1 627 958.04
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Cloud Software
II.2.2) Additional CPV code(s)
72000000
II.2.3) Place of performance
NUTS code:
UKE
II.2.4) Description of the procurement
The University requires a CRM platform for thefollowing purposes:
Self-service
Case Management
Knowledge Base
Student Welfare
Student Recruitment
Schools and Colleges Liaison
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Cloud Support
II.2.2) Additional CPV code(s)
72000000
II.2.3) Place of performance
NUTS code:
UKE
II.2.4) Description of the procurement
The University requires a CRM platform for thefollowing purposes:
Self-service
Case Management
Knowledge Base
Student Welfare
Student Recruitment
Schools and Colleges Liaison
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Sheffield Hallam University (SHU) employs a Customer Relationship Management (CRM)platform to develop, support and maintain CRM capability for approximately 1,650 professional services and academic staff members along with self-service functionality for 32,000 students. The technology enables a higher availability of resources to users and engages the University's ability to deploy new business services rapidly. This current implementation will grow to meet demand and form the basis for further development of an integrated Enterprise System.
The accelerators in use that underpin our business critical process and those that drive the CRM platform are written by and provided by Tribal as proprietary owner; they cannot be provided by a different supplier.
To employ the use of different accelerators provided by a different supplier or to replace with bespoke development would take several years development work.
This is not cost effective it would put at risk business critical processes. If the University were to change approach with an aim to move away from using Tribal accelerators, we would still need to keep them for several years whilst transitioning, so a direct award would still be required.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-021011
Section V: Award of contract
Contract No: 2324-70-DTS-AS
Title: Enterprise CRM Development and Maintenance
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
22/07/2024
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Tribal Group
04128850
Sheffield
UK
E-mail: hello@tribalgroup.com
NUTS: UKE
Internet address(es)
URL: https://www.tribalgroup.com/
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 1 627 958.04
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Centre for Effective Dispute Resolution London
London
UK
VI.5) Date of dispatch of this notice
22/07/2024