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Summary

OCID:: ocds-h6vhtk-04845b
Published by:: United Utilities Water Limited
Authority ID:: AA76770
Publication date:: 25 July 2024
Deadline date:: -
Notice type:: Prior Information Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: N/A

Abstract

The ability to provide in-person visits to domestic and business customers. Identify and fix leaks, opportunity to install water savings devices and recommend other ways for water efficiency including rainwater harvesting. Ability to provide a remote service for this who wish to survey the properties themselves. In addition to the service, outlined above, partner to provide water efficiency products such as tap aerators, shower heads, flow regulators, water Butts. A requirement to understand from the market their expertise in specific service offerings such as household, schools, large industry, hotel and leisure etc. To understand if the service provider has a vulnerable customer strategy. To provide insight to emerging products or service which can help to reduce demand either directly or empowering the customer to do it for themselves.

Full notice text

Periodic indicative notice – utilities

This notice is a periodic indicative notice only

Section I: Contracting entity

I.1) Name and addresses

United Utilities Water Limited

02366678

Lingley Mere Business Park

Warrington

WA5 3LP

Contact person: Charlotte Whelan

Telephone: +44 7900805893

E-mail: Charlotte.Whelan@uuplc.co.uk

NUTS: UKD

Internet address(es)

Main address: https://www.unitedutilities.com

Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/43984

I.3) Communication

Additional information can be obtained from the abovementioned address

I.6) Main activity

Water

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

PRO004762-Services-Framework-Water Efficiency Audits

II.1.2) Main CPV code

79212000

II.1.3) Type of contract

Services

II.1.4) Short description

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

39220000

44410000

71314300

79342200

90714200

II.2.3) Place of performance

NUTS code:

UKD

Main site or place of performance:

North West

II.2.4) Description of the procurement

The service required will take into account but not be limited to the following on the day of the visit:

1. Taking a meter reading

2. Collecting demographic information on occupancy

3. Reviewing existing water fixtures and fittings in the home or business

• Advice and guidance to the customer on saving water

4. Fitting of water saving devices where appropriate and recording of all devices fitted for reporting purposes

5. Checking for and identifying any internal leaks at the property (i.e. taps and toilets)

6. Repair of any leaks e.g. replacing washers, fixing leaky loos Checking for and identification of any lead pipework in the property

7. Checking for and identification of any external supply pipe leaks at the property using a leak detection device

8. Engaging with customers and the relevant Housing Association/Landlord/Council to identify financially vulnerable customers where required

9. Leaving the appropriate information leaflets with the customers including information on having a water meter fitted where appropriate

10. Advising the customer of their responsibilities should the problem be that of the home owners responsibility.

• Provision of full project reporting

• Provision of full customer service pre and post water saving visit

• Source and provide own devices including flow regulators

• Provide an online booking platform for customers

11. Provide a water saving website/app to help customers to use less water and/or order suitable products (Business and domestic customers)

12. Logistics of provision of devices should we provide for free via a website e.g. fulfilment and distribution

13. Carry out post satisfaction review with the customer to ensure customer happy with services provided.

14. Attend to Ad-Hoc urgent leaks, with customer engagement pre arrival

15. Outbound calling customers and/or canvassing areas that have received a letter regarding a free water saving visit.

II.2.14) Additional information

Please provide the following:

• Company Name

• Contact details including location, telephone and e-mail address, main point of contact and position in company

• What services you offer (please complete the spreadsheet).

• Experience or case studies

II.3) Estimated date of publication of contract notice:

01/03/2025

Section IV: Procedure

IV.1) Description

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

Section VI: Complementary information

VI.5) Date of dispatch of this notice

24/07/2024

Coding

Commodity categories

ID	Title	Parent category
44410000	Articles for the bathroom and kitchen	Miscellaneous fabricated products and related items
79212000	Auditing services	Accounting and auditing services
90714200	Corporate environmental auditing services	Environmental auditing
71314300	Energy-efficiency consultancy services	Energy and related services
39220000	Kitchen equipment, household and domestic items and catering supplies	Furnishing
79342200	Promotional services	Marketing services

Delivery locations

ID	Description
100	UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

About the buyer

Main contact:: Charlotte.Whelan@uuplc.co.uk
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.