CONTRACT NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

1.3

Completed documents must be returned to:

2 Contract Details

2.1

Title

TrawsCymru® Passenger Booking Software

2.2

Description of the goods or services required

The Welsh Government is seeking bids from suitably experienced software developers / providers to create and manage a desktop booking system and app for the Welsh Government to enable passengers to book journeys and pay for tickets in advance of travel on the Welsh Government funded TrawsCymru® bus network. The desktop booking system and App should also provide a facility which enables passengers to track their bus in real time using a SIRI data feed generated by electronic ticket machines on board the buses. The same data feed will also provide information to the passengers on how busy the buses are through a passenger counting facility.

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

The Welsh Government have provisionally allocated £25,000 for the initial development of the App (Phase I). A desk top version is also required to enable our telephone booking contact centre to handle bookings.

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

N/a

4.3

Time Limits

4.5

Language or languages in which tenders or requests to participate can be drawn up

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

TrawsCymru® Network.

The TrawsCymru® network provides services on key strategic routes across Wales and is shown in Appendix One. There are approximately 50 vehicles on the network, and in financial year 2019-20 the network carried 2.5 million passengers. We aim to generate at least 100,000 ticket sales using the App by the end of March 2021 across the network.

Required Functionality.

The App is required to feature the TrawsCymru® branding and provide the following functions:-

• Welcome Page;

• Network Guide page featuring a map showing the network of services;

• Journey Planner page linked to the Traveline Cymru Journey Planner;

• Ticket Purchase Page for each service featuring up to 10 different ticket types per service;

• Track my bus page using SIRI feed from vehicles this will also show how busy each service is.

Timescales.

Phase I

For Phase I of the roll out we would work with the developer to select 3 services for initial roll out and upload the App by the end of July 2020. We would then monitor use of the map and carry out passenger research until the end of December 2020.

Phase II

Following a successful deployment of the App in Phase I we would then extend the App to cover the remaining services in January 2021.

Bilingual Requirements

The desktop version and App is required to be in Welsh and English. Welsh Government will arrange for suitable translations to be provided.

Payment Platform

App developers should state in their bids which payment platform they intend to use along with payment transaction costs / commission for ticket sales.

Bids should also set out operator re imbursement arrangements. Several operators provide services for TrawsCymru® and these operators retain the ticket revenue for each service. Therefore any revenue generated from ticket sales through the App should be reimbursed to operators at the end of each settlement period.

Technical Support

The chosen software developer is required to provide technical support for the desktop version and App, and this level of support including response times should be clearly described in the bid.

Previous Experience

Bids should clearly set out what previous recent experience companies have at developing and supporting desktop booking systems and App’s for coach and bus travel companies. We will be placing a heavy weighting on the assessment of bids on this criteria.

Project Management

During the course of the project the chosen developer will be required to provide a regular weekly update on progress with the project.

Costings

Bidder are asked to submit an inclusive cost for developing the App and providing the required functionality for Phase I which will launch at the end of July and run until the end of December 2020. Phase II will commence for a period of 3 months and will run from January 2021 to the end of March 2021.

(WA Ref:102459)

The buyer considers that this contract is suitable for consortia bidding.

5.2

Additional Documentation

5.3

Publication date of this notice