Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Wrexham County Borough Council
Commissioning Procurement and Contract Management Unit, Lampbit Street
Wrexham
LL11 1AR
UK
Telephone: +44 1978292798
E-mail: procurement@wrexham.gov.uk
NUTS: UKL23
Internet address(es)
Main address: https://www.wrexham.gov.uk/
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0264
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://etenderwales.bravosolution.co.uk/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://etenderwales.bravosolution.co.uk/
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:
https://etenderwales.bravosolution.co.uk/
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Housing Management System
Reference number: Proc 23-203
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Supplies
II.1.4) Short description
Wrexham County Borough Council is looking to procure and implement a comprehensive cloud-hosted Housing Management System (HMS) from a single supplier to help manage its portfolio of Council owned dwellings that currently totals just over 11,000. The system will also be used to manage Council owned blocks, leasehold properties, properties used for homelessness, garages, garage plots, traveller plots, offices and shops, as well as sold properties where necessary.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
48100000
72222300
72268000
48517000
II.2.3) Place of performance
NUTS code:
UKL23
II.2.4) Description of the procurement
Wrexham County Borough Council is looking to procure and implement a comprehensive cloud-hosted Housing Management System (HMS) from a single supplier to help manage its portfolio of Council owned dwellings. The system will also be used to manage Council owned blocks, leasehold properties, properties used for homelessness, garages, garage plots, traveller plots, offices and shops, as well as sold properties where necessary.
The Housing Management Software Solution will allow for a fully integrated, total housing solution with extensive mobile and self-serve functionality. The solution will manage all aspects of the service and replace the current Housing Management Solution, in addition to third party software as well as multiple Access databases and Excel documents, which are currently in use.
The solution will enable WCBC to improve its information quality and availability across the organisation for staff, contractors and customers while enabling the effective delivery of a full range of housing management functions, which will transform service delivery through channel shifting, mobile working and related services. The system must create a single view of a person/property record, eradicating any double handling of information and removing a reliance on paper processing and the risk of data protection breaches.
Wrexham County Borough Council expects the new system to improve customer service and satisfaction at every level, resolve queries at first point of contact, and embrace the use of mobile working, social media and the self-service channel shift. Wrexham County Borough Council aims to use the system to enhance property investment planning for its housing stock by providing more complete and timely information to inform its financial decision-making.
For full details please refer to the tender documentation available via etenderWales (itt_109942)
II.2.5) Award criteria
Criteria below:
Quality criterion: Quality
/ Weighting: 60
Price
/ Weighting:
40
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: Yes
Description of renewals:
Option to extend for a further four (4) years in two (2) year increments.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-029565
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
08/07/2024
Local time: 17:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
CY
IV.2.7) Conditions for opening of tenders
Date:
08/07/2024
Local time: 17:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
Yes
Estimated timing for further notices to be published:
12 months prior to end of Contract
VI.3) Additional information
1. Register your company on the eTenderwales portal (this is only required once).
Browse to the eSourcing Portal: https://etenderwales.bravosolution.co.uk
Click the “Click here to register” link.
Accept the terms and conditions and click “continue”.
Enter your correct business and user details.
Note the username you chose and click “Save” when complete.
You will shortly receive an email with your unique password (please keep this secure).
2. Express an Interest in the tender.
Login to the portal with the username/password.
Click the “Open Access PQQs/ITTs” link (These are Invitations to Tender open to any registered supplier).
Click on the relevant PQQ/ITT to access the content.
Click the “Express Interest” button in the “Actions” box on the left-hand side of the page.
This will move the PQQ/ITT into your “My PQQ/ITTs” page. (This is a secure area reserved for your projects only).
Click on the PQQ/ITT code, you can now access any attachments by clicking the “Settings and Buyer Attachments” in the “Actions” box.
3. Responding to the tender.
You can now choose to “Reply” or “Reject” (please give a reason if rejecting);
You can now use the ‘Messages' function to communicate with the buyer and seek any clarification;
Note the deadline for completion, then follow the onscreen instructions to complete the ITT;
There may be a mixture of online and offline actions for you to perform (there is detailed online help available).
If you require any further assistance use the online help, or the BravoSolution help desk is available Mon – Fri (8:00 – 18:00) on:
email: E-mail: help@bravosolution.co.uk
phone: +44 8003684850 / Fax: +44 2070800480
NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at http://www.sell2wales.gov.wales/search/search_switch.aspx?ID=141910
Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are:
Please see Appendix 9
(WA Ref:141910)
VI.4) Procedures for review
VI.4.1) Review body
High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
UK
Telephone: +44 2079477501
VI.5) Date of dispatch of this notice
03/06/2024