Prior information notice
This notice is for prior information only
Section I: Contracting
authority
I.1) Name and addresses
Flintshire County Council
County Hall, Mold
Flintshire
CH7 6NA
UK
Telephone: +44 1352701814
E-mail: procurement@denbighshire.gov.uk
NUTS: UKL23
Internet address(es)
Main address: https://www.flintshire.gov.uk
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0419
I.3) Communication
Additional information can be obtained from the abovementioned address
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Telecare and Out of Hours Call Monitoring Service
II.1.2) Main CPV code
64200000
II.1.3) Type of contract
Services
II.1.4) Short description
Flintshire County Council is looking to engage with the market for:
A bilingual (Welsh and English) out of hours telephone call handling service when the Council is closed between 17:00-08:30 Monday to Friday and at weekends and bank holidays. During 2023-24 there were 5,137 telephone calls offered to the out of hours service, 428 on average each month.
A Welsh telephone call handling / message taking service for non-Welsh speaking employees during normal office hours between 08:30-17:00 Monday to Friday.
A bilingual (Welsh and English) 24 hours Carelink alarm monitoring service (prospective suppliers must be able to receive digital calls in readiness for the digital swich over to be completed by the end of 2025 and to remotely transfer all existing Carelink alarm lines to their systems). Flintshire currently has 2,592 hardwired sheltered accommodation connections and 2,237 dispersed alarms in private home connections with a total of 20,000 alarm activations in 2023-24.
The Council has a contract with a third-party supplier until 31 March 2025.
The Council are intent on providing high quality bilingual services to customers and if you are able to provide this service, please email a brief summary of your service to procurement@denbighshire.gov.uk by Tuesday 21st May 2024. The Council will look to invite suppliers to demonstrate at a later date which is anticipated to be week commencing 3rd June 2024.
Note: We are only seeking engagement with suppliers who can already provide bilingual out of hours telephone call handling services and a 24 hours Carelink alarm monitoring. We are not looking to establish a development relationship with suppliers.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
79711000
85320000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Flintshire County Council is looking to engage with the market for:
A bilingual (Welsh and English) out of hours telephone call handling service when the Council is closed between 17:00-08:30 Monday to Friday and at weekends and bank holidays. During 2023-24 there were 5,137 telephone calls offered to the out of hours service, 428 on average each month.
A Welsh telephone call handling / message taking service for non-Welsh speaking employees during normal office hours between 08:30-17:00 Monday to Friday.
A bilingual (Welsh and English) 24 hours Carelink alarm monitoring service (prospective suppliers must be able to receive digital calls in readiness for the digital swich over to be completed by the end of 2025 and to remotely transfer all existing Carelink alarm lines to their systems). Flintshire currently has 2,592 hardwired sheltered accommodation connections and 2,237 dispersed alarms in private home connections with a total of 20,000 alarm activations in 2023-24.
The Council has a contract with a third-party supplier until 31 March 2025.
The Council are intent on providing high quality bilingual services to customers and if you are able to provide this service, please email a brief summary of your service to procurement@denbighshire.gov.uk by Tuesday 21st May 2024. The Council will look to invite suppliers to demonstrate at a later date which is anticipated to be week commencing 3rd June 2024.
Note: We are only seeking engagement with suppliers who can already provide bilingual out of hours telephone call handling services and a 24 hours Carelink alarm monitoring. We are not looking to establish a development relationship with suppliers.
II.3) Estimated date of publication of contract notice:
01/05/2025
Section IV: Procedure
IV.1) Description
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section VI: Complementary information
VI.3) Additional information
NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at http://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=141286.
(WA Ref:141286)
VI.5) Date of dispatch of this notice
09/05/2024