II.2.2) Additional CPV code(s)

85300000

II.2.3) Place of performance

NUTS code:

UKM75

Main site or place of performance:

City of Edinburgh

II.2.4) Description of the procurement

Service delivery for both service contract elements:

- The provider will be responsive to referrals and queries from a wide range of stakeholders in a timely manner with a personalised and humanistic approach to supporting individual’s (the supported person’s needs). Avoid a waiting list by having mitigating measures in place.

- Advice and Information, materials and resources must be accessible, inclusive and available in a range for formats to ensure individuals (the supported person) and their carer and family members can understand the advice and information provided to them by the service. This includes providing translation and interpretation services.

- Collaboration with the City or Edinburgh Council/EHSCP and other key stakeholders is a requirement to ensure effective communication and practices are undertaken to work in the best interests of the individuals (the supported person). For example, Health and Social Care professionals, 3rd sector organisations and community agencies may approach the provider for advice and guidance to help them ascertain the best support route or option available to a supported person. Any challenging issues or training needs must be openly shared and possible solutions explored and sought together.

- Promotion of the service is crucial to raise awareness and to encourage referrals via a robust communications, marketing and media model.

- Regular liaison / reporting with the assessor / reviewer and EHSCP Commissioning officer as part of continued monitoring and performance programme

The key objectives and tasks of the service provision for this contract are:

SDS Advice and information Service - to enable individuals to explore which Self- Directed Support option/s are best for them by explaining the nature and effect of the four options. Areas of support and assistance;

- Self-Directed Support options are explained and assistance provided to; draw up a personal support plan to meet their assessed needs and identified personal outcomes. Assessment and reviews, funding advice, signposting to relevant and appropriate services to aid the supported person’s outcomes.

- Once a referral has been activated and the supported person has been allocated an SDS Advice worker, they should have that named person as an ongoing point of contact for as long as is necessary or feasibly possible. This allows for professional relationships and trust to be built over time.

The Recruitment and Support Service of Personal Assistants (PAs) for individuals (a supported person) assessed by the Council as having eligible social care needs. These individuals have chosen Option 1 of the Social Care (Self-directed support) (Scotland) Act 2013 and wish to employ a Personal Assistant/s (PAs) to meet all of part of their identified eligible needs and outcomes, and this has been approved by City of Edinburgh Council in their support plan.

- Supporting the Recruitment of Personal Assistant/s (PAs) - drawing up job descriptions and creating an application pack; placing adverts; short listing candidates; support with interviewing; disclosure checks; safe recruitment advice and training, taking up references/PVG scheme checks, making a job offer.

- Employer responsibilities- Creating employee contracts, general employment advice; understanding and meeting employer responsibilities, liaising with Employer’s Liability Insurance providers. Support on being a good employer for service users / carers; on-going employment advice e.g. in relation to PAs misconduct /discipline and other related matters.

- The provider needs to be aware and have the capacity to assist the supported person who may come back looking for further assistance. This may include needing to re-recruit, seek advice on a disciplinary matter, ask for support in requesting a social care review etc.

II.2.14) Additional information

The purpose of this notice is to test the current market capacity to deliver the services outlined above. Notes of interest should be made no later than 31st May 2024.