Summary
- OCID:
- ocds-kuma6s-146164
- Published by:
- Llywodraeth Cymru / Welsh Government
- Authority ID:
- AA0007
- Publication date:
- 21 November 2024
- Deadline date:
- -
- Notice type:
- Contract Award Notice
- Has documents:
- No
- Has SPD:
- No
- Has Carbon Reduction Plan:
- No
Abstract
This service contract provides the planning, provision and support of a Replacement Contact Centre platform to utilise Welsh Government's Microsoft Teams environment to replace its legacy contact centre platform.
Full notice text
CONTRACT AWARD NOTICE – NATIONAL
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| SERVICES |
1 Authority Details
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1.1
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Authority Name and Address
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Llywodraeth Cymru / Welsh Government |
Gwasanaethau Caffael Corfforaethol / Corporate Procurement Services, Parc Cathays / Cathays Park, |
Caerdydd / Cardiff |
CF10 3NQ |
UK |
ICT Procurement |
+44 3000257095 |
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| http://gov.wales |
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2 Contract Details
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2.1
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Title
Replacement Contact Centre Solution
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2.2
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Description of the contract
This service contract provides the planning, provision and support of a Replacement Contact Centre platform to utilise Welsh Government's Microsoft Teams environment to replace its legacy contact centre platform.
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2.3
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Notice Coding and Classification
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79512000 |
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Call centre |
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1000 |
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WALES |
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1010 |
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West Wales and The Valleys |
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1011 |
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Isle of Anglesey |
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1012 |
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Gwynedd |
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1013 |
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Conwy and Denbighshire |
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1014 |
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South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion) |
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1015 |
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Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) |
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1016 |
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Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly) |
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1017 |
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Bridgend and Neath Port Talbot |
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1018 |
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Swansea |
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1020 |
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East Wales |
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1021 |
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Monmouthshire and Newport |
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1022 |
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Cardiff and Vale of Glamorgan |
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1023 |
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Flintshire and Wrexham |
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1024 |
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Powys |
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2.4
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Estimated Total Value720000 GBP |
3 Procedure
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3.1
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Type of ProcedureSingle stage |
4 Award of Contract
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4.1
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Successful Bidders
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4.1.1
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Name and Address of successful supplier, contractor or service provider
Nexus Open Systems Limited |
Vale House, Pynes Hill, Rydon Lane, |
Exeter |
EX25AZ |
UK |
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5 Other Information
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5.1
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Reference number attributed to the notice by the contracting authority
C097/2024/2025
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5.2
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Date of Contract Award 07-11-2024 |
5.3
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Number of tenders received
2
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5.4
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Other Information
Please note this Call-Off Contract has been procured and awarded in compliance with the procedures set out within Framework Agreement Reference: RM1557.13 CCS G-Cloud 13 Services. Under the Public Contracts Regulations 2015 (“PCR 2015”), a contracting authority is not required to issue an award notice for Call-Off Contracts awarded using frameworks, but the Welsh Government has undertaken to voluntarily comply with WPPN 01/24 in relation to the above referenced mini competition under this framework.
(WA Ref:146164)
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5.5
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Additional DocumentationN/a |
5.6
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Publication date of this notice: 21-11-2024 |
Coding
Commodity categories
| ID |
Title
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Parent category
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| 79512000 |
Call centre |
Telephone-answering services |
Delivery locations
| ID |
Description
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| 1017 |
Bridgend and Neath Port Talbot |
| 1022 |
Cardiff and Vale of Glamorgan |
| 1015 |
Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) |
| 1013 |
Conwy and Denbighshire |
| 1020 |
East Wales |
| 1023 |
Flintshire and Wrexham |
| 1016 |
Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly) |
| 1012 |
Gwynedd |
| 1011 |
Isle of Anglesey |
| 1021 |
Monmouthshire and Newport |
| 1024 |
Powys |
| 1014 |
South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion) |
| 1018 |
Swansea |
| 1000 |
WALES |
| 1010 |
West Wales and The Valleys |
Alert region restrictions
The buyer has restricted the alert for this notice to suppliers based in the following regions.
| ID |
Description
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There are no alert restrictions for this notice.
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About the buyer
- Main contact:
- N/a
- Admin contact:
- N/a
- Technical contact:
- N/a
- Other contact:
- N/a
Further information
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Date
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Details
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No further information has been uploaded.
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