CONTRACT NOTICE – OFFICIAL JOURNAL
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Section I: Contracting Authority
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I.1)
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Name, Address and Contact Point(s)
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Procurement and Logistics Service on behalf of Northern, South Eastern, Southern and Western Health and Social Care Trusts and Northern Ireland Fire and Rescue Service |
1st Floor, The Cottage, 5 Greenmount Avenue |
Ballymena |
BT43 6DA |
UK |
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I.2)
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Type of contracting Authority and Main Activity or Activities
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Yes Northern Health and Social Care Trust
South Eastern Health and Social Care Trust
Southern Health and Social Care Trust
Western Health and Social Care Trust
Northern Ireland Fire and Rescue Service Health and Social Care Trust
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Section II: Object of the Contract
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II.1)
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Description
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II.1.1)
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Title attributed to the contract by the contracting authorityMaintenance and Testing of Fire Alarm Systems. |
II.1.2(a))
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Type of works contract
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II.1.2(b))
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Type of supplies contract
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II.1.2(c))
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Type of service contract1 |
II.1.2)
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Main site or location of works, place of delivery or performance
UKN |
II.1.3)
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This notice involves
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II.1.4)
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Information on framework agreement (if applicable)
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Number of participants to the framework agreement envisaged
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Duration of the framework agreement48 |
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Justification for a framework agreement the duration of which exceeds four years
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Estimated total value of purchases for the entire duration of the framework agreement5104 632 000GBP
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Frequency and value of the contracts to be awarded |
II.1.5)
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Short description of the contract or purchase(s)
Maintenance and Testing of Fire Alarm Systems.
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II.1.6)
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Common Procurement Vocabulary (CPV)
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50000000 |
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II.1.7)
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Contract covered by the Government Procurement Agreement (GPA) |
II.1.8)
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Division into lots Yes
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II.1.9)
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Will variants be accepted
No |
II.2)
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Quantity or Scope of the Contract
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II.2.1)
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Total quantity or scopeThe Framework Agreement will contain 9 Lots, 3 of which will be further split into a number of Sections (Lots 3, 5 and 7).
Any Resultant Contract(s) will be made within the Framework Agreement Period for a maximum duration of up to 5 years each, with the option of extending for any period(s) up to and including 24 months. |
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II.2.2)
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Options |
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Provisional timetable for recourse to these options
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Number of possible renewals
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In the case of renewable supplies or service contracts, estimated time frame for subsequent contracts
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Section III: Legal, Economic, Financial and Technical Information
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Section IV: Procedure
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IV.1)
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Type of Procedure
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Justification for the choice of accelerated procedure
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IV.1.1)
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Have candidates already been selected? No |
IV.1.2)
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Limitations on the number of operators who will be invited to tender or to participate |
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Objective criteria for choosing the limited number of candidates
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IV.1.3)
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Reduction of the number of operators during the negotiation or dialogue
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IV.2)
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Award Criteria
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No
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Yes
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No
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IV.2.2)
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An electronic auction will be used No
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IV.3 Administrative Information
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IV.3.1)
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Reference number attributed to the notice by the contracting authority
11848
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IV.3.2)
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Previous publication(s) concerning the same contract
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Other previous publications
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IV.3.3)
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Conditions for obtaining specifications and additional documents
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IV.3.4)
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Time-limit for receipt of tenders or requests to participate 19-12-2014
15:00 |
IV.3.5)
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Date of dispatch of invitations to tender or to participate to selected candidates
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IV.3.6)
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Language or languages in which tenders or requests to participate can be drawn up
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IV.3.7)
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Minimum time frame during which the tenderer must maintain the tender
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IV.3.8)
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Conditions for opening tenders
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Section VI: Other Information
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VI.1)
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Indicate whether this procurement is a recurrent one and the Estimated timing for further notices to be published
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VI.2)
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Does the contract relate to a Project/Programme financed by Community Funds? No
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VI.3)
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Additional Information
Suppliers Instructions How to Express Interest in this Tender:
1. Register your company on the eSourcing portal (this is only required once): https://e-sourcingni.bravosolution.co.uk and click the link to register,
— Accept the terms and conditions and click ‘I agree’,
— Enter your correct business and user details,
— Note the user-name you chose and click ‘Save’ when complete,
— You will shortly receive an e-mail with your unique password (please keep this secure).
2. Express an Interest in the tender.
— Login to the portal with the user-name/password,
— Click the ‘PQQs/ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier),
— Click on the relevant PQQ/ITT to access the content,
— Click the ‘Express Interest’ button at the top of the page,
— This will move the PQQ/ITT into your ‘My PQQs/My ITTs’ page. (This is a secure area reserved for your projects only),
— You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ITT Details' box.
3. Responding to the tender.
— Click ‘My Response’ under ‘PQQ/ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining),
— You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification,
— Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ITT,
— There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page.
If you require any further assistance please consult the online help, or contact the eTendering help desk.
The Contractor and/or their supply chain will be required to actively participate in the achievement of social policy objectives relating to employment, training, and skills development opportunities for the unemployed in the support of, but not limited to, the Northern Ireland Program for Government 2011-2015. Accordingly Contract performance conditions will relate in particular to these Social considerations.
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VI.4)
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Procedures for appeal
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VI.4.1)
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Body responsible for appeal procedures
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Body responsible for mediation procedures
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VI.4.2)
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Lodging of appeals
PaLS will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into The Public Contracts Regulations 2006 (SI 2006 No 5)/Utilities Contracts Regulations (SI 2005 No 6).
(Delete as appropriate) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
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VI.4.3)
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Service from which information about the lodging of appeals may be obtained
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VI.5)
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Dispatch date of this Notice 24-10-2014 |
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ANNEX B
Information About Lots
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1
Northern Health and Social Care Trust — Acute |
1)
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Short Description
Maintenance and Testing of Fire Alarm Systems.
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2)
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Common Procurement Vocabulary (CPV)
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50000000 |
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3)
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Quantity or scope
90 000633 000
GBP.
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4)
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Indication about different contract dates
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5)
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Additional Information about lots
Suppliers Instructions How to Express Interest in this Tender:
1. Register your company on the eSourcing portal (this is only required once): https://e-sourcingni.bravosolution.co.uk and click the link to register,
— Accept the terms and conditions and click ‘I agree’,
— Enter your correct business and user details,
— Note the user-name you chose and click ‘Save’ when complete,
— You will shortly receive an e-mail with your unique password (please keep this secure).
2. Express an Interest in the tender.
— Login to the portal with the username/password,
— Click the ‘PQQs/ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier),
— Click on the relevant PQQ/ITT to access the content,
— Click the ‘Express Interest’ button at the top of the page,
— This will move the PQQ/ITT into your ‘My PQQs/My ITTs’ page. (This is a secure area reserved for your projects only),
— You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ITT Details’ box.
3. Responding to the tender.
— Click ‘My Response’ under ‘PQQ/ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining),
— You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification,
— Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ITT,
— There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page.
If you require any further assistance please consult the online help, or contact the eTendering help desk.
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ANNEX B
Information About Lots
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2
Northern Health and Social Care Trust — Community |
1)
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Short Description
Maintenance and Testing of Fire Alarm Systems.
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2)
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Common Procurement Vocabulary (CPV)
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50000000 |
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3)
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Quantity or scope
74 000520 470
GBP.
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4)
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Indication about different contract dates
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5)
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Additional Information about lots
Suppliers Instructions How to Express Interest in this Tender:
1. Register your company on the eSourcing portal (this is only required once): https://e-sourcingni.bravosolution.co.uk and click the link to register,
— Accept the terms and conditions and click ‘I agree’,
— Enter your correct business and user details,
— Note the user-name you chose and click ‘Save’ when complete,
— You will shortly receive an e-mail with your unique password (please keep this secure).
2. Express an Interest in the tender.
— Login to the portal with the user-name/password,
— Click the ‘PQQs/ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier),
— Click on the relevant PQQ/ITT to access the content,
— Click the ‘Express Interest’ button at the top of the page,
— This will move the PQQ/ITT into your ‘My PQQs/My ITTs’ page. (This is a secure area reserved for your projects only),
— You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ITT Details’ box.
3. Responding to the tender.
— Click ‘My Response’ under ‘PQQ/ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining),
— You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification,
— Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ITT,
— There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page.
If you require any further assistance please consult the online help, or contact the eTendering help desk.
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ANNEX B
Information About Lots
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3
South Eastern Health and Social Care Trust — Addressable |
1)
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Short Description
Maintenance and Testing of Fire Alarm Systems.
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2)
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Common Procurement Vocabulary (CPV)
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50000000 |
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3)
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Quantity or scope
Lot 3 is further split into 9 Sections as detailed below:
Section 1 — ADT — Value Range — 550 GBP to 3 870 GBP,
Section 2 — Advanced — Value Range — 790 GBP to 5 565 GBP,
Section 3 — Chubb — Value Range — 611 GBP to 4 300 GBP,
Section 4 — Gent — Value Range — 17 650 GBP to 124 120 GBP,
Section 5 — Kidde — Value Range — 693 GBP to 4 877 GBP,
Section 6 — Morley — Value Range — 78 240 GBP to 670 964 GBP,
Section 7 — Securiton — Value Range — 1 311 GBP to 9 223 GBP,
Section 8 — Vigilon — Value Range — 510 GBP to 3 586 GBP,
Section 9 — Zettler — Value Range — 1 530 GBP to 10 757 GBP.
510837 262
GBP.
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4)
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Indication about different contract dates
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5)
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Additional Information about lots
Suppliers Instructions How to Express Interest in this Tender:
1. Register your company on the eSourcing portal (this is only required once): https://e-sourcingni.bravosolution.co.uk and click the link to register,
— Accept the terms and conditions and click ‘I agree’,
— Enter your correct business and user details,
— Note the user-name you chose and click ‘Save’ when complete,
— You will shortly receive an e-mail with your unique password (please keep this secure).
2. Express an Interest in the tender.
— Login to the portal with the user-name/password,
— Click the ‘PQQs/ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier),
— Click on the relevant PQQ/ITT to access the content,
— Click the ‘Express Interest’ button at the top of the page,
— This will move the PQQ/ITT into your ‘My PQQs/My ITTs’ page. (This is a secure area reserved for your projects only),
— You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ITT Details’ box.
3. Responding to the tender.
- Click ‘My Response’ under ‘PQQ/ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining),
- You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification,
- Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ITT,
- There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page.
If you require any further assistance please consult the online help, or contact the eTendering help desk.
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ANNEX B
Information About Lots
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4
South Eastern Health and Social Care Trust — Conventional |
1)
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Short Description
Maintenance and Testing of Fire Alarm Systems.
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2)
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Common Procurement Vocabulary (CPV)
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50000000 |
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3)
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Quantity or scope
37 680265 040
GBP.
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4)
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Indication about different contract dates
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5)
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Additional Information about lots
Suppliers Instructions How to Express Interest in this Tender:
1. Register your company on the eSourcing portal (this is only required once): https://e-sourcingni.bravosolution.co.uk and click the link to register,
— Accept the terms and conditions and click ‘I agree’,
— Enter your correct business and user details,
— Note the user-name you chose and click ‘Save’ when complete,
— You will shortly receive an e-mail with your unique password (please keep this secure).
2. Express an Interest in the tender.
— Login to the portal with the user-name/password,
— Click the ‘PQQs/ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier),
— Click on the relevant PQQ/ITT to access the content,
— Click the ‘Express Interest’ button at the top of the page,
— This will move the PQQ/ITT into your ‘My PQQs/My ITTs’ page. (This is a secure area reserved for your projects only),
— You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ITT Details’ box.
3. Responding to the tender.
— Click ‘My Response’ under ‘PQQ/ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining),
— You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification,
— Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ITT,
— There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page.
If you require any further assistance please consult the online help, or contact the eTendering help desk.
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ANNEX B
Information About Lots
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5
Southern Health and Social Care Trust — Addressable |
1)
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Short Description
Maintenance and Testing of Fire Alarm Systems.
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2)
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Common Procurement Vocabulary (CPV)
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50000000 |
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3)
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Quantity or scope
Lot 5 is further split into 6 Sections as detailed below:
Section 1 — Gent & Associated — Value Range — 138 320 GBP to 972 860 GBP,
Section 2 — Protec — Value Range — 2 000 GBP to 14 070 GBP,
Section 3 — Minerva — Value Range — 2 000 GBP to 14 070 GBP,
Section 4 — Morley — Value Range — 2 000 GBP to 14 070 GBP,
Section 5 — Kidde — Value Range — 2 500 GBP to 17 580 GBP,
Section 6 — ESS — Value Range — 1 200 GBP to 8 440 GBP.
1 2001 041 090
GBP.
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4)
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Indication about different contract dates
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5)
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Additional Information about lots
Suppliers Instructions How to Express Interest in this Tender:
1. Register your company on the eSourcing portal (this is only required once): https://e-sourcingni.bravosolution.co.uk and click the link to register,
— Accept the terms and conditions and click ‘I agree’,
— Enter your correct business and user details,
— Note the user-name you chose and click ‘Save’ when complete,
— You will shortly receive an e-mail with your unique password (please keep this secure).
2. Express an Interest in the tender.
— Login to the portal with the user-name/password,
— Click the ‘PQQs/ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier),
— Click on the relevant PQQ/ITT to access the content,
— Click the ‘Express Interest’ button at the top of the page,
— This will move the PQQ/ITT into your ‘My PQQs/My ITTs’ page. (This is a secure area reserved for your projects only),
— You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ITT Details' box.
3. Responding to the tender.
— Click ‘My Response’ under ‘PQQ/ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining),
— You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification,
— Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ITT,
— There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page.
If you require any further assistance please consult the online help, or contact the eTendering help desk.
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ANNEX B
Information About Lots
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6
Southern Health and Social Care Trust — Conventional |
1)
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Short Description
Maintenance and Testing of Fire Alarm Systems.
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2)
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Common Procurement Vocabulary (CPV)
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50000000 |
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3)
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Quantity or scope
16 480115 910
GBP.
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4)
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Indication about different contract dates
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5)
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Additional Information about lots
Suppliers Instructions How to Express Interest in this Tender:
1. Register your company on the eSourcing portal (this is only required once): https://e-sourcingni.bravosolution.co.uk and click the link to register,
— Accept the terms and conditions and click ‘I agree’,
— Enter your correct business and user details,
— Note the user-name you chose and click ‘Save’ when complete,
— You will shortly receive an e-mail with your unique password (please keep this secure).
2. Express an Interest in the tender.
— Login to the portal with the user-name/password,
— Click the ‘PQQs/ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier),
— Click on the relevant PQQ/ITT to access the content,
— Click the ‘Express Interest’ button at the top of the page,
— This will move the PQQ/ITT into your ‘My PQQs/My ITTs’ page. (This is a secure area reserved for your projects only),
— You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ITT Details' box.
3. Responding to the tender.
— Click ‘My Response’ under ‘PQQ/ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining),
— You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification,
— Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ITT,
— There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page.
If you require any further assistance please consult the online help, or contact the eTendering help desk..
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ANNEX B
Information About Lots
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7
Western Health and Social Care Trust — Addressable |
1)
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Short Description
Maintenance and Testing of Fire Alarm Systems.
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2)
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Common Procurement Vocabulary (CPV)
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50000000 |
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3)
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Quantity or scope
Lot 7 is further split into 6 Sections as detailed below:
Section 1 — Advanced — Value Range — 1 784 GBP to 12 550 GBP,
Section 2 — Gent — Value Range — 9 860 GBP to 69 335 GBP,
Section 3 — Minerva — Value Range — 2 040 GBP to 14 355 GBP,
Section 4 — Morley — Value Range — 87 590 GBP to 616 050 GBP,
Section 5 — Securiton — Value Range — 7 330 GBP to 51 570 GBP,
Section 6 — ADT — Value Range — 1 115 GBP to 7 840 GBP.
1 100771 700
GBP.
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4)
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Indication about different contract dates
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5)
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Additional Information about lots
Suppliers Instructions How to Express Interest in this Tender:
1. Register your company on the eSourcing portal (this is only required once): https://e-sourcingni.bravosolution.co.uk and click the link to register,
— Accept the terms and conditions and click ‘I agree’,
— Enter your correct business and user details,
— Note the user-name you chose and click ‘Save’ when complete,
— You will shortly receive an e-mail with your unique password (please keep this secure).
2. Express an Interest in the tender.
— Login to the portal with the user-name/password,
— Click the ‘PQQs/ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier),
— Click on the relevant PQQ/ITT to access the content,
— Click the ‘Express Interest’ button at the top of the page,
— This will move the PQQ/ITT into your ‘My PQQs/My ITTs’ page. (This is a secure area reserved for your projects only),
— You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ITT Details' box.
3. Responding to the tender.
— Click ‘My Response’ under ‘PQQ/ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining),
— You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification,
— Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ITT,
— There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page.
If you require any further assistance please consult the online help, or contact the eTendering help desk.
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ANNEX B
Information About Lots
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8
Western Health and Social Care Trust — Conventional |
1)
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Short Description
Maintenance and Testing of Fire Alarm Systems.
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2)
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Common Procurement Vocabulary (CPV)
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50000000 |
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3)
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Quantity or scope
24 810174 500
GBP.
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4)
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Indication about different contract dates
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5)
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Additional Information about lots
Suppliers Instructions How to Express Interest in this Tender:
1. Register your company on the eSourcing portal (this is only required once): https://e-sourcingni.bravosolution.co.uk and click the link to register,
— Accept the terms and conditions and click ‘I agree’,
— Enter your correct business and user details,
— Note the user-name you chose and click ‘Save’ when complete,
— You will shortly receive an e-mail with your unique password (please keep this secure).
2. Express an Interest in the tender.
— Login to the portal with the user-name/password,
— Click the ‘PQQs/ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier),
— Click on the relevant PQQ/ITT to access the content,
— Click the ‘Express Interest’ button at the top of the page,
— This will move the PQQ/ITT into your ‘My PQQs/My ITTs’ page. (This is a secure area reserved for your projects only),
— You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ITT Details' box.
3. Responding to the tender.
— Click ‘My Response’ under ‘PQQ/ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining),
— You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification,
— Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ITT,
— There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page.
If you require any further assistance please consult the online help, or contact the eTendering help desk.
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ANNEX B
Information About Lots
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9
Northern Ireland Fire and Rescue Service |
1)
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Short Description
Maintenance and Testing of Fire Alarm Systems.
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2)
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Common Procurement Vocabulary (CPV)
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50000000 |
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3)
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Quantity or scope
38 750272 545
GBP.
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4)
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Indication about different contract dates
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5)
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Additional Information about lots
Suppliers Instructions How to Express Interest in this Tender:
1. Register your company on the eSourcing portal (this is only required once): https://e-sourcingni.bravosolution.co.uk and click the link to register,
— Accept the terms and conditions and click ‘I agree’,
— Enter your correct business and user details,
— Note the user-name you chose and click ‘Save’ when complete,
— You will shortly receive an e-mail with your unique password (please keep this secure).
2. Express an Interest in the tender.
— Login to the portal with the user-name/password,
— Click the ‘PQQs/ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier),
— Click on the relevant PQQ/ITT to access the content,
— Click the ‘Express Interest’ button at the top of the page,
— This will move the PQQ/ITT into your ‘My PQQs/My ITTs’ page. (This is a secure area reserved for your projects only),
— You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ITT Details' box.
3. Responding to the tender.
— Click ‘My Response’ under ‘PQQ/ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining),
— You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification,
— Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ITT,
— There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page.
If you require any further assistance please consult the online help, or contact the eTendering help desk.
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