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Contract Award Notice

Smart Meter Optimised Digital Billing & Customer Management System

  • First published: 19 October 2023
  • Last modified: 19 October 2023

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-h6vhtk-040c91
Published by:
Severn Trent Water Limited
Authority ID:
AA20571
Publication date:
19 October 2023
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Severn Trent Water will be undertaking the deployment and integration of a smart meter optimised digital billing & customer management system. This will also enable the delivery of per capita consumption (PCC) reductions through smart meter management, customer information & education regarding consumption through related digital billing & customer experience management solutions.

Full notice text

Contract award notice – utilities

Section I: Contracting entity

I.1) Name and addresses

SEVERN TRENT WATER LIMITED

02366686

2 St. Johns Street

COVENTRY

CV12LZ

UK

Contact person: Selina Gidda

Telephone: +44 7974584700

E-mail: Selina.Gidda@severntrent.co.uk

NUTS: UKG33

Internet address(es)

Main address: https://www.stwater.co.uk/

I.6) Main activity

Water

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Smart Meter Optimised Digital Billing & Customer Management System

II.1.2) Main CPV code

72212445

 

II.1.3) Type of contract

Services

II.1.4) Short description

Severn Trent Water will be undertaking the deployment and integration of a smart meter optimised digital billing & customer management system. This will also enable the delivery of per capita consumption (PCC) reductions through smart meter management, customer information & education regarding consumption through related digital billing & customer experience management solutions.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Lowest offer:   / Highest offer:  

II.2) Description

II.2.2) Additional CPV code(s)

48100000

48444100

48445000

72212445

72263000

72265000

72267000

II.2.3) Place of performance

NUTS code:

UKG

II.2.4) Description of the procurement

Severn Trent Water will be undertaking the deployment and integration of a smart meter optimised digital billing & customer management system. This will also enable the delivery of per capita consumption (PCC) reductions through smart meter management, customer information & education regarding consumption through related digital billing & customer experience management solutions.

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Negotiated with call for competition

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2019/S 212-521277

Section V: Award of contract

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2023

V.2.2) Information about tenders

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Kraken Technologies Limited

12014731

5th Floor, Uk House, 164-182 Oxford Street

London

W1D 1NN

UK

NUTS: UKI

The contractor is an SME: No

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

Severn Trent Water

2 St Johns Street

Coventry

CV1 2LZ

UK

VI.5) Date of dispatch of this notice

17/10/2023

Coding

Commodity categories

ID Title Parent category
48444100 Billing system Accounting system
72212445 Customer Relation Management software development services Programming services of application software
48445000 Customer Relation Management software package Financial analysis and accounting software package
48100000 Industry specific software package Software package and information systems
72265000 Software configuration services Software-related services
72263000 Software implementation services Software-related services
72267000 Software maintenance and repair services Software-related services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
Selina.Gidda@severntrent.co.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

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Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.