Contract notice
Section I: Contracting
authority
I.1) Name and addresses
East of England Ambulance Service NHS Trust
Whiting Way
Melbourn
SG8 6EN
UK
Contact person: Emma Saunderson
E-mail: tenders@eastamb.nhs.uk
NUTS: UKH12
Internet address(es)
Main address: https://www.eastamb.nhs.uk/
Address of the buyer profile: https://www.eastamb.nhs.uk/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://health-family.force.com/s/Welcome
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://health-family.force.com/s/Welcome
Tenders or requests to participate must be sent to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:
https://health-family.force.com/s/Welcome
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
EEAST - 24-T15 - Conflict Resolution Training
Reference number: 24-T15
II.1.2) Main CPV code
80500000
II.1.3) Type of contract
Services
II.1.4) Short description
For the Provision of Conflict Resolution Training
II.1.5) Estimated total value
Value excluding VAT:
165 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKH
II.2.4) Description of the procurement
The East of England Service NHS Trust (“the Authority”) covers the six counties which make up the East of England – Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk and provides a range of services, but is best known for the 999-emergency service. Our dedicated and skilled staff work 365 days a year, 24 hours a day to make sure patients receive the best possible care.<br/>Our diverse area is spread over about 7,500 square miles and contains a mix of rural, coastal and urban areas – from Watford to Wisbech and Cromer to Canvey Island. Our services are tailored to meet the needs of each community’s differing environmental and medical needs.<br/>The Authority employs more than 5,000 staff and 1,000 volunteers to deal with 1,384,547 emergency calls every year. Staff and volunteers are trained and experienced in caring for patients in a variety of situations, ranging from life-threatening illness and injury to less serious situations such as falls in the home or patients with minor injuries.<br/>In addition, the Authority handles more than one million non-emergency patient journeys to and from routine hospital appointments. Further information regarding the Authority can be obtained from www.eastamb.nhs.uk.<br/>The Authority requires an external specialist company to provide an Accredited Conflict Resolution training package to support staff including our volunteers, where appropriate, in the management of actual or potential aggression and the prevention and management of clinically related challenging behaviour (in line with NHS Protect Guidance).<br/>All training provision will be in line with legislation, NHS Protect requirements and agreed by the internal Trust Health and Safety Committee and Local Security Management Specialist. Session durations will be in line with NHS Protect guidance and agreed with the Authority.<br/>The course must cover both theory of conflict resolution as well as physical de-escalating, safety and control techniques.<br/>The duration of the contract will be three (3) years with the Authority having the option to extend for up to two (2) further periods of twelve (12) months.<br/>The Authority does not guarantee any level of business or exclusivity arising from the award of this Contract.<br/>Full details of the Authority's requirements are set out in the Specification in Annex B2 of Section B. <br/><br/>The Authority requires an external specialist company to provide an Accredited Conflict Resolution training package to support staff including our volunteers, where appropriate, in the management of actual or potential aggression and the prevention and management of clinically related challenging behaviour (in line with NHS Protect Guidance).<br/><br/>All training provision will be in line with legislation, NHS Protect requirements and agreed by the internal Trust Health and Safety Committee and Local Security Management Specialist. Session durations will be in line with NHS Protect guidance and agreed with the Authority.<br/><br/>The course must comply with the Skills for Health “Core Skills Training Framework” (CTSF) requirements of Conflict Resolution Training.<br/><br/>The course must cover both theory of conflict resolution as well as physical de-escalating, safety and control techniques.<br/><br/>The Supplier must be able to certificate the Authority’s trained staff, on completion of the course, with a formal “Conflict Resolution” or similar accredited qualification on the RQF Framework. <br/><br/>The Supplier must have a clear understanding of the complexities and nature of healthcare related conflict resolution requirements.<br/><br/>The Supplier must be certified by the BILD Association of Certified Training as complying with the Restrain Reduction Network Training Standards
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
165 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/12/2024
End:
30/11/2027
This contract is subject to renewal: Yes
Description of renewals:
The contract duration is three (3) years with the option to extend for up to two (2) further periods of twelve (12) months
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
III.2.2) Contract performance conditions
See tender documents
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
30/09/2024
Local time: 17:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 4 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
30/09/2024
Local time: 17:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.4.1) Review body
East of England Ambulance Service NHS Trust
Lakeview House, Fraser Road
Bedford
MK44 3WH
UK
E-mail: tenders@eastamb.nhs.uk
Internet address(es)
URL: https://www.eastamb.nhs.uk/
VI.5) Date of dispatch of this notice
05/09/2024