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Replacement Contact Centre Solution

Contract award date: 07 November 2024

Contract details

ID:: 146164
OCID:: ocds-kuma6s-146164
Contract type:: Services
Procedure type:: Open
Contract award notice ref:: NOV494635
Internal ref:: C097/2024/2025
Contact catergory:: C - Local contract let on behalf of one buyer
Buyer:: Llywodraeth Cymru / Welsh Government
Primary CPV code:: N/a
Additional CPV code(s):
Is framework:: No
Carbon reduction plan:
Options:
Description:: This service contract provides the planning, provision and support of a Replacement Contact Centre platform to utilise Welsh Government's Microsoft Teams environment to replace its legacy contact centre platform.
Purchasing team:: N/a

Contract dates

Date awarded:: 07 November 2024
Start date:: 18 January 2025
End date:: 18 January 2028

Contract extensions

Extended contract end date:: -
Max extension options available:: 12 (months)

Additional information

Additional information:

Contact details

Contract name:: ICT Procurement
Contract email:: N/a

Successful suppliers

Below is a list of all successful suppliers for this contract. Suppliers can also be selected for specific LOTS (if applicable) and may also have one or more subcontractors which can be added via the Subcontractors tab.

Lots

Below are the details of the lots that the contract has been divided into. To view the suppliers that have been awarded each of the lots, go to the Suppliers section.

No lots have been added for this contract.

Suppliers

Below are the details of the successful suppliers for this contract.

Lot number	Name	Town	Post code	DUNS number	Value
	Nexus Open Systems Limited	Exeter	EX25AZ	999999999	0

Collaborating buyers

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Call Offs

Contract Call Offs.

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Messages

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