Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Hafod Housing Association
St Hilary Court, Copthorne Way, Culverhouse Cross
CARDIFF
CF5 6ES
UK
Telephone: +44 2920675823
E-mail: procurement@hafod.org.uk
Fax: +44 2920672499
NUTS: UKL22
Internet address(es)
Main address: https://www.hafod.org.uk
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA1147
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Other: Registered Social Landlord
I.5) Main activity
Other: Registered Social Landlord
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Provision of Housing Management System with Customer Relationship Management
Reference number: 2024H000072.00
II.1.2) Main CPV code
48612000
II.1.3) Type of contract
Supplies
II.1.4) Short description
The scope of this tender is to review proposals for the Provision and implementation of a Housing Management System with Customer Relationship Management.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
1 381 099.20
GBP
II.2) Description
II.2.2) Additional CPV code(s)
72253200
72250000
48810000
48781000
48780000
48627000
48610000
48625000
II.2.3) Place of performance
NUTS code:
UKL22
II.2.4) Description of the procurement
Hafod are seeking an intuitive Housing Management System, with Customer Relationship Management System, to better support our housing and tenancy management. We are taking a ‘customer first’ approach, in line with Hafod’s organisational strategy, to allow us to adapt to meet the needs of our Care, Support and Housing services better than before and to ensure we are compliant in providing safe assets and safe housing for our customers. We need to ensure that any transactions or enquiries made from our customers are recorded, through good CRM methods.
We are seeking to move to a streamlined systems landscape, where we rely less on point solutions and multiple integrations between various systems, which prove to be cumbersome for colleagues. Hafod has adopted a cloud first approach to our technology platforms and, as such, are seeking a Software as a Service (SaaS) system as part of our tender. This approach is clearly outlined in our Digital Strategy.
The key deliverables for this project are:
-Ensuring our services and systems are aligned to our customer needs and preferences
-Driving service and customer-based process and delivery efficiencies through the use of technology
-An integrated, modern HMS to manage our tenancies, assets, repairs and planned works.
-A system that captures data for our new builds at the beginning of the lifecycle to inform colleagues across the organisation.
-A consolidated system landscape that has the ability to be flexible in changes to the organisation or provision of our services.
-Shift to a SaaS solution, per our Digital Strategy
-Improved access to documents from centralised storage
-Improvement in data reporting and the ability to capture more qualitative data.
-Better capture, recording, quality and monitoring of our customer and asset data.
-Aligning customer information from across the organisation in one place, creating a clear customer journey for our colleagues
-Increased opportunities for our customers to self-serve
-Seamless/improved integration with our new Finance System and other systems currently in use or introduced in the future.
II.2.5) Award criteria
Quality criterion: quality
/ Weighting: 70
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2023/S 000-034398
Section V: Award of contract
Contract No: 2024H000072.00
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
25/07/2024
V.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 4
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
CIVICA UK LIMITED
Southbank Central, 30 Stamford Street
London
SE19LQ
UK
Telephone: +44 7936882670
NUTS: UKI
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1 381 099.20
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
(WA Ref:143644)
VI.4) Procedures for review
VI.4.1) Review body
High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
UK
Telephone: +44 2079477501
VI.5) Date of dispatch of this notice
07/08/2024