Summary
- OCID:
- ocds-kuma6s-128965
- Published by:
- Awen Cultural Trust
- Authority ID:
- AA46645
- Publication date:
- 08 February 2023
- Deadline date:
- 03 March 2023
- Notice type:
- Contract Notice
- Has documents:
- Yes
- Has SPD:
- No
- Has Carbon Reduction Plan:
- No
Abstract
We are seeking tenders from suitably qualified and experienced ICT support MSPs and similar organisations who are capable of working in co-managed environments.
The key service requirements include (for full details please refer to ITT):
• A remote ICT helpdesk service, with initial contact options via telephone, email and optionally a portal, providing 1st line support to a variety of Awen staff. Core hours of 9am-5pm with options for out of hours support.
• Provision of 2nd and 3rd line experienced and skilled technical support, responding to escalations from 1st line support, but also to tasks and issues arising from other sources, including design and project work.
Full notice text
CONTRACT NOTICE – NATIONAL
|
| SERVICES |
1 Authority Details
|
1.1
|
Authority Name and Address
|
|
Awen Cultural Trust |
Stable Offices, Bryngarw House, Bryngarw Country Park, |
BRIDGEND |
CF32 8UU |
UK |
Mark Phillips |
+44 1656754825 |
mark.phillips@awen-wales.com |
|
http://www.awen-wales.com
www.sell2wales.gov.wales
www.sell2wales.gov.wales |
|
1.2
|
Address from which documentation may be obtained
As in 1.1
|
1.3
|
Completed documents must be returned to:
As in 1.1
|
2 Contract Details
|
2.1
|
Title
ICT helpdesk services, technical support and other related services in a co-managed environment
|
2.2
|
Description of the goods or services required
We are seeking tenders from suitably qualified and experienced ICT support MSPs and similar organisations who are capable of working in co-managed environments.
The key service requirements include (for full details please refer to ITT):
• A remote ICT helpdesk service, with initial contact options via telephone, email and optionally a portal, providing 1st line support to a variety of Awen staff. Core hours of 9am-5pm with options for out of hours support.
• Provision of 2nd and 3rd line experienced and skilled technical support, responding to escalations from 1st line support, but also to tasks and issues arising from other sources, including design and project work.
NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=128965.
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
|
2.3
|
Notice Coding and Classification
|
|
|
|
|
72000000 |
|
IT services: consulting, software development, Internet and support |
|
|
|
|
|
1015 |
|
Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) |
|
1016 |
|
Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly) |
|
1017 |
|
Bridgend and Neath Port Talbot |
|
2.4
|
Total quantity or scope of tender
|
3 Conditions for Participation
|
3.1
|
Minimum standards and qualification required
Please review all terms and conditions in ITT.
|
4 Administrative Information
|
4.1
|
Type of Procedure
Single stage
|
4.2
|
Reference number attributed to the notice by the contracting authority
N/a
|
4.3
|
Time LimitsTime-limit for receipt of completed tenders
03-03-2023
Time 17:00
Estimated award date
24-03-2023 |
4.5
|
Language or languages in which tenders or requests to participate can be drawn upEN
|
4.6
|
Tender Submission Postbox
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at
https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx |
5 Other Information
|
5.1
|
Additional Information
This notice has been sent as a region specific notice. If you did not receive an alert about this you are not based in the specific region selected by the buying authority. Questions on why this was sent as a region specific notice should be sent to the buying authority.
(WA Ref:128965)
|
5.2
|
Additional Documentation
|
|
Awen Cultural Trust Tender IT Support RevA |
|
|
5.3
|
Publication date of this notice 08-02-2023 |
Coding
Commodity categories
| ID |
Title
|
Parent category
|
| 72000000 |
IT services: consulting, software development, Internet and support |
Computer and Related Services |
Delivery locations
| ID |
Description
|
| 1017 |
Bridgend and Neath Port Talbot |
| 1015 |
Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) |
| 1016 |
Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly) |
Alert region restrictions
The buyer has restricted the alert for this notice to suppliers based in the following regions.
| ID |
Description
|
| 23 |
Newport |
| 22 |
Cardiff |
| 21 |
Vale of Glamorgan |
| 20 |
Monmouthshire |
| 19 |
Torfaen |
| 18 |
Blaenau Gwent |
| 17 |
Caerphilly |
| 16 |
Merthyr Tydfil |
| 15 |
Rhondda Cynon Taf |
| 14 |
Bridgend |
| 13 |
Neath Port Talbot |
| 12 |
Swansea |
| 11 |
Carmarthenshire |
| 10 |
Pembrokeshire |
Document family
|
Notice details
|
- Publication date:
- 20 June 2023
- Notice type:
- Contract Award Notice
- Authority name:
- Awen Cultural Trust
|
- Publication date:
- 08 February 2023
- Deadline date:
- 03 March 2023 00:00
- Notice type:
- Contract Notice
- Authority name:
- Awen Cultural Trust
|
Further information
|
Date
|
Details
|
| 15/02/2023 00:16 |
ADDED FILE: Appendix 2 Schedule 3.1 cost & value
Appendix 2 Schedule 3.1 cost & value
|
| 29/03/2023 23:29 |
Update
Thanks to all who returned tenders.
The evaluation process is taking slightly longer than first anticipated but we hope to arrive at a decision over the next few weeks (allowing for Easter, etc). We are likely to ask clarification questions early next week (w/c 3 April). All bidders will receive an email, which will either contain the clarification questions or will simply confirm there are no clarifications required for their bid. A further message will be sent from the Sell2Wales portal to confirm when the individual emails have been sent.
Thank you.
|
| 09/05/2023 00:24 |
Clarification questions
Hello
Following on from my previous message, all bidders should now have received an email from myself regarding clarification questions.
If I had pre-submission contact with you then the questions have been emailed to the person I dealt with at the time. If I did not have any previous contact with you then the email was sent to the email address provided with your Sell2Wales submission. If in the unlikely event that you have not received the clarification question email then please email mark.phillips@awen-wales.com or call me on 07834 154824.
Thanks
Mark
|
Postbox
The awarding buyer has indicated that it will accept electronic responses to
this notice via the Tender Submission Postbox facility.
Submit your tender response electronically in a secure environment.
To create an electronic response please click the "Add to my interest list" button at the top of the page.
For more information on the Postbox Facility please refer to the user guide:
Additional Documents
The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.
Current documents
docx223.86 KB
This file may not be accessible.
pdf312.51 KB
This file may not be accessible.
docx48.38 KB
This file may not be accessible.
pdf127.79 KB
This file may not be accessible.
Replaced documents
There are no previous versions of these documents.