Summary
- OCID:
- ocds-kuma6s-122298
- Published by:
- University of Wales Trinity Saint David
- Authority ID:
- AA0343
- Publication date:
- 26 January 2023
- Deadline date:
- -
- Notice type:
- Contract Award Notice
- Has documents:
- No
- Has SPD:
- No
- Has Carbon Reduction Plan:
- No
Abstract
The University of Wales Trinity Saint David wishes to Tender for a CRM solution to support the enquiry to application process. This implementation is supported by the Information Technology Systems and Infrastructure (ITSI)I, Marketing & Registry departments within the university. The requirement is to introduce a solution that will improve the current communication channels with prospective and current students to improve Student recruitment over the coming years.
The system must be able to support the university in its communication with prospective students and current students, record contacts with those students and support all the universities recruitment drives across all campuses including international campaigns.
The solution must also have the ability support the commercial activity of the university which includes business to business communication and the ability maintain separate contact records for commercial users within the solution.
The solution must be able to support bilingual communication with the end user.
It is expected the university will contract for a minimum of 3 years initially from mid-2022.
We expect to the system to Go Live in Quarter 4 (October / November / December) in 2022.
Full notice text
CONTRACT AWARD NOTICE – NATIONAL
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| SERVICES |
1 Authority Details
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1.1
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Authority Name and Address
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University of Wales Trinity Saint David |
Procurement, Carmarthen Campus, |
Carmarthen |
SA31 3EP |
UK |
Heidi Davies, Procurement Manager |
+44 1267676767 |
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|
| http://www.uwtsd.ac.uk |
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2 Contract Details
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2.1
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Title
UWTSD2122/177. Customer Relationship Management Platform (CRM)
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2.2
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Description of the contract
The University of Wales Trinity Saint David wishes to Tender for a CRM solution to support the enquiry to application process. This implementation is supported by the Information Technology Systems and Infrastructure (ITSI)I, Marketing & Registry departments within the university. The requirement is to introduce a solution that will improve the current communication channels with prospective and current students to improve Student recruitment over the coming years.
The system must be able to support the university in its communication with prospective students and current students, record contacts with those students and support all the universities recruitment drives across all campuses including international campaigns.
The solution must also have the ability support the commercial activity of the university which includes business to business communication and the ability maintain separate contact records for commercial users within the solution.
The solution must be able to support bilingual communication with the end user.
It is expected the university will contract for a minimum of 3 years initially from mid-2022.
We expect to the system to Go Live in Quarter 4 (October / November / December) in 2022.
|
2.3
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Notice Coding and Classification
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|
|
|
|
48000000 |
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Software package and information systems |
|
48445000 |
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Customer Relation Management software package |
|
72000000 |
|
IT services: consulting, software development, Internet and support |
|
72212445 |
|
Customer Relation Management software development services |
|
|
|
|
|
1000 |
|
WALES |
|
1010 |
|
West Wales and The Valleys |
|
1011 |
|
Isle of Anglesey |
|
1012 |
|
Gwynedd |
|
1013 |
|
Conwy and Denbighshire |
|
1014 |
|
South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion) |
|
1015 |
|
Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) |
|
1016 |
|
Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly) |
|
1017 |
|
Bridgend and Neath Port Talbot |
|
1018 |
|
Swansea |
|
1020 |
|
East Wales |
|
1021 |
|
Monmouthshire and Newport |
|
1022 |
|
Cardiff and Vale of Glamorgan |
|
1023 |
|
Flintshire and Wrexham |
|
1024 |
|
Powys |
|
2.4
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Estimated Total Value138300 GBP |
3 Procedure
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3.1
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Type of Procedure
Dual stage
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4 Award of Contract
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4.1
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Successful Bidders
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4.1.1
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Name and Address of successful supplier, contractor or service provider
Hubspot Uk Holdings Limited |
Knotel, Floor 4, Clerks Court, 18-20 Farrington Lane, |
London |
EC1R3AU |
UK |
|
|
|
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| www.hubspot.com |
|
5 Other Information
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5.1
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Reference number attributed to the notice by the contracting authority
UWTSD2122/177
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5.2
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Date of Contract Award 11-08-2022 |
5.3
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Number of tenders received
1
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5.4
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Other Information
(WA Ref:124368)
|
5.5
|
Additional DocumentationN/a |
5.6
|
Publication date of this notice: 26-01-2023 |
Coding
Commodity categories
| ID |
Title
|
Parent category
|
| 72212445 |
Customer Relation Management software development services |
Programming services of application software |
| 48445000 |
Customer Relation Management software package |
Financial analysis and accounting software package |
| 72000000 |
IT services: consulting, software development, Internet and support |
Computer and Related Services |
| 48000000 |
Software package and information systems |
Computer and Related Services |
Delivery locations
| ID |
Description
|
| 1017 |
Bridgend and Neath Port Talbot |
| 1022 |
Cardiff and Vale of Glamorgan |
| 1015 |
Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) |
| 1013 |
Conwy and Denbighshire |
| 1020 |
East Wales |
| 1023 |
Flintshire and Wrexham |
| 1016 |
Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly) |
| 1012 |
Gwynedd |
| 1011 |
Isle of Anglesey |
| 1021 |
Monmouthshire and Newport |
| 1024 |
Powys |
| 1014 |
South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion) |
| 1018 |
Swansea |
| 1000 |
WALES |
| 1010 |
West Wales and The Valleys |
Alert region restrictions
The buyer has restricted the alert for this notice to suppliers based in the following regions.
| ID |
Description
|
|
There are no alert restrictions for this notice.
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Document family
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Notice details
|
- Publication date:
- 20 June 2022
- Deadline date:
- 11 July 2022 00:00
- Notice type:
- Contract Notice
- Authority name:
- University of Wales Trinity Saint David
|
- Publication date:
- 18 July 2022
- Deadline date:
- 04 August 2022 00:00
- Notice type:
- Stage 2
- Authority name:
- University of Wales Trinity Saint David
|
- Publication date:
- 26 January 2023
- Notice type:
- Contract Award Notice
- Authority name:
- University of Wales Trinity Saint David
|
About the buyer
- Main contact:
- N/a
- Admin contact:
- N/a
- Technical contact:
- N/a
- Other contact:
- N/a
Further information
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Date
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Details
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No further information has been uploaded.
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