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Contract Notice

Outsourced IT Support Services

  • First published: 19 January 2024
  • Last modified: 19 January 2024
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Contents

Summary

OCID:
ocds-kuma6s-138175
Published by:
Life Sciences Hub Wales Ltd
Authority ID:
AA35378
Publication date:
19 January 2024
Deadline date:
16 February 2024
Notice type:
Contract Notice
Has documents:
Yes
Has SPD:
No
Has Carbon Reduction Plan:
No

Abstract

Life Sciences Hub Wales seeks to procure effective Outsourced IT Support Services provision via a suitably qualified and experienced supplier who will be responsible for installing / implementing, supporting, maintaining, monitoring, and managing an IT infrastructure as part of a comprehensive and fit-for-purpose service that: - is easy to manage and administrate; - is collaborative and communicative; - provides service and contract deliverables quickly and efficiently; - proactively adds value through advice and recommendations to ensure that Life Sciences Hub Wales maintains proportionally effective standards in information / cyber security and data management; - proactively and routinely monitors the Life Sciences Hub Wales network; - provides flexibility to Life Sciences Hub Wales with respect to future requirements and business growth; - is cost-effective from the date of Contract award and as Life Sciences Hub Wales grows; and - manages and/or coordinates with related and relevant third-party providers and vendors, as required in each instance. Life Sciences Hub Wales has limited in-house knowledge and expertise relating to IT matters and is therefore reliant on outsourced expertise; the successful Supplier is expected to operate as an extension to the Life Sciences Hub Wales team, providing timely and expert advice via an open and collaborative working arrangement. Full details of the requirement are provided in the Invitation to Tender document.

Full notice text

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address


Life Sciences Hub Wales

Operations / Procurement, 3 Assembly Square, Cardiff,

Cardiff

CF10 4PL

UK

Adam James-Price

+44 2920467030

adam.james-price@lshubwales.com

http://www.lifescienceshubwales.com
https://www.sell2wales.gov.wales
https://www.sell2wales.gov.wales

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Outsourced IT Support Services

2.2

Description of the goods or services required

Life Sciences Hub Wales seeks to procure effective Outsourced IT Support Services provision via a suitably qualified and experienced supplier who will be responsible for installing / implementing, supporting, maintaining, monitoring, and managing an IT infrastructure as part of a comprehensive and fit-for-purpose service that:

- is easy to manage and administrate;

- is collaborative and communicative;

- provides service and contract deliverables quickly and efficiently;

- proactively adds value through advice and recommendations to ensure that Life Sciences Hub Wales maintains proportionally effective standards in information / cyber security and data management;

- proactively and routinely monitors the Life Sciences Hub Wales network;

- provides flexibility to Life Sciences Hub Wales with respect to future requirements and business growth;

- is cost-effective from the date of Contract award and as Life Sciences Hub Wales grows; and

- manages and/or coordinates with related and relevant third-party providers and vendors, as required in each instance.

Life Sciences Hub Wales has limited in-house knowledge and expertise relating to IT matters and is therefore reliant on outsourced expertise; the successful Supplier is expected to operate as an extension to the Life Sciences Hub Wales team, providing timely and expert advice via an open and collaborative working arrangement.

Full details of the requirement are provided in the Invitation to Tender document.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=138175.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Notice Coding and Classification

72000000 IT services: consulting, software development, Internet and support
72510000 Computer-related management services
72511000 Network management software services
72590000 Computer-related professional services
72600000 Computer support and consultancy services
72610000 Computer support services
72700000 Computer network services
1022 Cardiff and Vale of Glamorgan

2.4

Total quantity or scope of tender

The proposed Contract length is an initial 12-months, with the option to extend up to a further 24-months in separate 12-month instalments at the sole discretion of Life Sciences Hub Wales.

The anticipated Contract value is £25,000 (+VAT) per annum, for a potential total Contract value of up to £75,000 (+VAT) over the total potential term.

3 Conditions for Participation

3.1

Minimum standards and qualification required

The successful Supplier must hold current Cyber Essentials Plus certification at the time of Contract award, as a minimum.

The successful Supplier must ensure that all elements of service provision, including the application of software, complies with Data Protection Act 2018 (Chapter 2) (UK GDPR).

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

LSHW/012/2023

4.3

Time Limits

Time-limit for receipt of completed tenders
    16-02-2024  Time  12:00

Estimated award date
 29-03-2024

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN 

4.6

Tender Submission Postbox

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx

5 Other Information

5.1

Additional Information

(WA Ref:138175)

The buyer considers that this contract is suitable for consortia bidding.

5.2

Additional Documentation

Invitation to Tender Document - Outsourced IT Support Services (LSHW.012.2023)
Outsourced IT Support Services - Commercial Response Workbook (LSHW.012.2023)
Outsourced IT Support Services Qualification Questionnaire (LSHW.012.2023)

5.3

Publication date of this notice

 19-01-2024

Coding

Commodity categories

ID Title Parent category
72700000 Computer network services IT services: consulting, software development, Internet and support
72600000 Computer support and consultancy services IT services: consulting, software development, Internet and support
72610000 Computer support services Computer support and consultancy services
72510000 Computer-related management services Computer-related services
72590000 Computer-related professional services Computer-related services
72000000 IT services: consulting, software development, Internet and support Computer and Related Services
72511000 Network management software services Computer-related management services

Delivery locations

ID Description
1022 Cardiff and Vale of Glamorgan

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

Document family

Notice details
Publication date:
08 April 2024
Notice type:
Contract Award Notice
Authority name:
Life Sciences Hub Wales Ltd
Publication date:
19 January 2024
Deadline date:
16 February 2024 00:00
Notice type:
Contract Notice
Authority name:
Life Sciences Hub Wales Ltd

About the buyer

Main contact:
adam.james-price@lshubwales.com
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
22/01/2024 13:13
REPLACED FILE: Invitation to Tender Document - Outsourced IT Support Services (LSHW.012.2023) v2
Invitation to Tender Document, provides full details of the requirement and award criteria (v2)
22/01/2024 13:14
ADDED FILE: Outsourced IT Support Services - Clarification Schedule (v1)
The first iteration (v1) of the ITT Clarification Schedule, provides clarity re v2 of the ITT doc.
24/01/2024 09:41
REPLACED FILE: Invitation to Tender Document - Outsourced IT Support Services (LSHW.012.2023) v2
Invitation to Tender Document, provides full details of the requirement and award criteria (v2)
29/01/2024 09:57
ADDED FILE: Outsourced IT Support Services - Clarification Schedule (v2)
The first iteration (v1) of the ITT Clarification Schedule, provides clarity re tender site visits.
31/01/2024 09:25
REPLACED FILE: Outsourced IT Support Services (LSHW.012.2023) - ITT Clarification Schedule (v2)
The first iteration (v1) of the ITT Clarification Schedule, provides clarity re tender site visits.
07/02/2024 17:04
ADDED FILE: Outsourced IT Support Services - Clarification Schedule (v3)
The third iteration (v3) of the ITT Clarification Schedule.
08/02/2024 10:51
REPLACED FILE: Outsourced IT Support Services (LSHW.012.2023) - ITT Clarification Schedule (v3)
The third iteration (v3) of the Clarification Schedule, now with description of rack diagram (Q9)
09/02/2024 17:03
ADDED FILE: Outsourced IT Support Services - Clarification Schedule (v4)
The fourth iteration (v4) of the Clarification Schedule.
13/02/2024 11:22
ADDED FILE: Outsourced IT Support Services - Clarification Schedule (v5)
The fifth iteration (v5) of the Clarification Schedule.

Postbox

The awarding buyer has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility.

Submit your tender response electronically in a secure environment.

To create an electronic response please click the "Add to my interest list" button at the top of the page.

For more information on the Postbox Facility please refer to the user guide:

Additional Documents

The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.

Current documents

docx

Replaced documents


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