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21 Social and other Specific Services - PIN

Provision of a Call Monitoring Service and a Mobile Response Service in the Neath Port Talbot Unitary Authority Area

  • First published: 03 July 2024
  • Last modified: 03 July 2024

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-kuma6s-142707
Published by:
Neath Port Talbot County Borough Council
Authority ID:
AA0274
Publication date:
03 July 2024
Deadline date:
-
Notice type:
21 Social and other Specific Services - PIN
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
No

Abstract

See description of procurement CPV: 85323000, 85000000, 85323000, 98000000, 75200000, 85000000, 85323000, 98000000, 75200000.

Full notice text

Social and other specific services – public contracts

Prior information notice

Section I: Contracting authority

I.1) Name and addresses

Neath Port Talbot County Borough Council

Civic Centre

Port Talbot

SA13 1PJ

UK

Contact person: Bianca Aprea-Mugford

Telephone: +44 1639686350

E-mail: ccu@npt.gov.uk

NUTS: UKL17

Internet address(es)

Main address: http://www.npt.gov.uk

Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0274

I.2) Joint procurement

The contract is awarded by a central purchasing body

I.3) Communication

Additional information can be obtained from the abovementioned address


I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Provision of a Call Monitoring Service and a Mobile Response Service in the Neath Port Talbot Unitary Authority Area

II.1.2) Main CPV code

85323000

 

II.1.3) Type of contract

Services

II.1.4) Short description

See description of procurement

II.1.6) Information about lots

This contract is divided into lots: Yes

II.2) Description

Lot No: 1

II.2.1) Title

Call Monitoring Service

II.2.2) Additional CPV code(s)

85000000

85323000

98000000

75200000

II.2.3) Place of performance

NUTS code:

UKL17

II.2.4) Description of the procurement

Market Engagement Event:-

Neath Port Talbot Council would wish to invite tender submissions for the provision of two Assistive Technology related services which will be divided into two distinct Lots:

1) A 24/7 Call Monitoring Service

2) A 24/7 Mobile Response Service

where Neath Port Talbot Council would wish to enter into Contracts of the following lengths for each of the services –

1) The Call Monitoring Service – Four Years with options to extend by periods of no more than 24 months, making potentially six years overall.

2) The Mobile Response Service – Two Years with options to extend by periods of no more than 12 months, making potentially three years overall.

Where both Lots will be tendered on the basis of M.E.A.T (Most Economically Advantageous Tender).

It’s currently felt that both contracts will commence on the 1st of April 2025 where the successful providers will need to work together closely to offer a timely and seamless overall response to incidents notified via technology installed in people’s homes.

For background, the Council has been commissioning a Call Monitoring Service for a significant number of years and has a current incumbent provider who will be delivering the support up until the new contract starts.

Also, the Council has over recent years been piloting a Mobile Response Service in the borough and is looking to widen the service from a focussed pilot to a county wide 24/7 response service where calls will be made by subscribers in the borough to the Call Monitoring Service for them to triage and if appropriate, notify the Mobile Response Service for a timely response to the person’s home. As mentioned previously, both providers will be required to work closely to offer an overall, timely response to calls being made. The Council is in the process of confirming whether TUPE will apply to these existing services.

Market engagement events have been arranged for the following days for each of these Lots –

Call Monitoring Service – 13th of August at 11am

Mobile Response Service – 14th of August at 11am

The events will take place at the above dates and times where potential bidders who are interested in delivering the above services are invited to meet and discuss with Council Officers their thoughts on how the services will be tendered. The events are also arranged as an opportunity for the Council to seek the views on the relative strengths and weaknesses of the models and to explore ways to improve service deliveries of both services and which may be included in the service specifications. There will also be the opportunity for any prospective tenderers to ask the Council any questions they may have around the tenders.

Providers will be free to bid for either one or both Lots as they feel appropriate.

Providers who are interested in engaging with the Council at these events should contact Bianca Aprea-Mugford on the following email address: ccu@npt.gov.uk or alternatively on 01639 686350, giving an indication of which Lot they wish to attend.

Please note, this invitation is for a maximum of 2 representatives per organisation.

The event will be held via Microsoft Teams, where the link will be supplied after registering an interest with Bianca Aprea-Mugford.

Having access to Microsoft Teams would be a perquisite to attending this event.

Lot No: 2

II.2.1) Title

Mobile Response Service

II.2.2) Additional CPV code(s)

85000000

85323000

98000000

75200000

II.2.3) Place of performance

NUTS code:

UKL17

II.2.4) Description of the procurement

See description of procurement above.

II.3) Estimated date of publication of contract notice:

12/09/2024

Section VI: Complementary information

VI.3) Additional information

(WA Ref:142707)

VI.5) Date of dispatch of this notice

03/07/2024

Coding

Commodity categories

ID Title Parent category
85323000 Community health services Social services
85000000 Health and social work services Other Services
98000000 Other community, social and personal services Other Services
75200000 Provision of services to the community Administration, defence and social security services

Delivery locations

ID Description
1017 Bridgend and Neath Port Talbot

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

Document family

Notice details
Publication date:
03 July 2024
Notice type:
21 Social and other Specific Services - PIN
Authority name:
Neath Port Talbot County Borough Council
Publication date:
25 October 2024
Deadline date:
25 November 2024 00:00
Notice type:
21 Social and other Specific Services - Contract Notice
Authority name:
Neath Port Talbot County Borough Council

About the buyer

Main contact:
ccu@npt.gov.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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