CONTRACT NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

1.3

Completed documents must be returned to:

2 Contract Details

2.1

Title

STAR - Tenant Satisfaction Survey

2.2

Description of the goods or services required

Invitation to Tender

STAR Tenant Satisfaction Survey

Merthyr Valleys Homes is a stock transfer organisation that owns and manages around 4,100 homes for rent across the County Borough of Merthyr Tydfil. It is Wales’ first tenant and employee mutual housing association.

Merthyr Valleys Homes is looking to appoint a suitably qualified and experienced consultant to undertake a tenant satisfaction survey using the STAR methodology for tenants living in Merthyr Tydfil.

The contract duration will be for a period of three years, with the option to extend for a further two years.

To express an interest in applying for this project, please contact Nicola Aubrey, Policy & Performance Manager on 01685 727762.

All tender submissions must be received by no later than 12.00noon on Monday 8 October 2018.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=85416.

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

Annual tenant survey to around 4100 tenants over a 3 year period with an option to extend another 2 years

3 Conditions for Participation

3.1

Minimum standards and qualification required

Pass/Fail

4.5 The Consultant will be expected to comply with all of the criteria listed in

Table 1 below.

4.6 For the avoidance of doubt, failure to supply any of the information listed

below may result in a Tendering Organisation’s tender being rejected.

Sample survey

Yes/No

Sampling

Yes/No

Suggested Sample size included

Yes/No

Self completion questionnaire

• Confirmation that any questionnaire designed using an external web based application is EEA compliant.

• Data analysing tool is EEA compliant.

• Assurance that no data will be transferred outside of the EEA.

• Printed surveys to be in black and white with full colour front and back pages.

• Survey length six pages (twelve sides).

• Personalised covering letter to front page.

Yes/No

Compliance with size of questionnaire

Yes/No

Ability to track results of previous surveys

Yes/No

Ability to benchmark results against Housemark STAR survey

Yes/No

Ability to analyse data and make available to analyse by ward as well as an overview

Yes/No

Quote includes VAT and includes costs for:-

• A telephone inception meeting

• Questionnaire design in consultation with MVH

• Sampling selection

• The requisite number of surveys produced and distributed with integrated covering letter and reply paid envelope (where sent through the post)

• A reminder questionnaire where response rates have not achieved the desired response rate to be statistically reliable

• Ability to use field workers where response rates have not achieved the desired response rate to be statistically reliable.

• Receiving, monitoring, logging all completed on-line surveys and prepaid returns

• Data entry and cleaning

• Analysis, report production and data outputs

• Project management

Yes/No

Registered with the Information Commissioner - compliance with GDPR and Data Protection Act 2018?

Yes/No

Health & Safety documentation supplied?

Yes/No

Professional Indemnity insurance supplied?

Yes/No

Final report to be sent via pdf

Yes/No

Audited Accounts

Yes/No

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

N/a

4.3

Time Limits

4.5

Language or languages in which tenders or requests to participate can be drawn up

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

Any queries should be addressed to Nicola Aubrey details of which have been provided. Tenders should be submitted to Lorraine Oates details of which have been provided.

(WA Ref:85416)

5.2

Additional Documentation

5.3

Publication date of this notice