Summary
- OCID:
- ocds-kuma6s-143880
- Published by:
- Welsh Revenue Authority
- Authority ID:
- AA68585
- Publication date:
- 16 August 2024
- Deadline date:
- 03 September 2024
- Notice type:
- Contract Notice
- Has documents:
- Yes
- Has SPD:
- Yes
- Has Carbon Reduction Plan:
- No
Abstract
We seek proposals for the development and customisation of the WRA’s Microsoft Dynamics 365 Customer Relationship Management (D365 CRM) system to enhance our operational processes and customer engagement around unauthorised disposals.
Full notice text
CONTRACT NOTICE – NATIONAL
|
| SERVICES |
1 Authority Details
|
1.1
|
Authority Name and Address
|
|
Welsh Revenue Authority |
Welsh Government, Rhydycar Business Park, |
Merthyr Tydfil |
CF48 1UZ |
UK |
Matthew Gregory |
+44 03000254761 |
|
|
http://gov.wales/funding/fiscal-reform/welsh-revenue-authority
https://www.sell2wales.gov.wales
https://www.sell2wales.gov.wales |
|
1.2
|
Address from which documentation may be obtained
Matthew Gregory |
|
|
|
UK |
|
|
|
|
| https://www.sell2wales.gov.wales |
|
1.3
|
Completed documents must be returned to:
Welsh Revenue Authority |
|
|
|
UK |
|
|
|
|
| https://www.sell2wales.gov.wales |
|
2 Contract Details
|
2.1
|
Title
Microsoft Dynamics 365 Customer Relationship Management (D365 CRM) System
|
2.2
|
Description of the goods or services required
We seek proposals for the development and customisation of the WRA’s Microsoft Dynamics 365 Customer Relationship Management (D365 CRM) system to enhance our operational processes and customer engagement around unauthorised disposals.
NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=143880.
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
|
2.3
|
Notice Coding and Classification
|
|
|
|
|
72000000 |
|
IT services: consulting, software development, Internet and support |
|
|
|
|
|
1000 |
|
WALES |
|
1010 |
|
West Wales and The Valleys |
|
1011 |
|
Isle of Anglesey |
|
1012 |
|
Gwynedd |
|
1013 |
|
Conwy and Denbighshire |
|
1014 |
|
South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion) |
|
1015 |
|
Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) |
|
1016 |
|
Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly) |
|
1017 |
|
Bridgend and Neath Port Talbot |
|
1018 |
|
Swansea |
|
1020 |
|
East Wales |
|
1021 |
|
Monmouthshire and Newport |
|
1022 |
|
Cardiff and Vale of Glamorgan |
|
1023 |
|
Flintshire and Wrexham |
|
1024 |
|
Powys |
|
2.4
|
Total quantity or scope of tender
Scope of work is fully described in the tender documents
|
3 Conditions for Participation
|
3.1
|
Minimum standards and qualification required
As per the procurement documents
|
4 Administrative Information
|
4.1
|
Type of Procedure
Single stage
|
4.2
|
Reference number attributed to the notice by the contracting authority
WRA004 2024 25
|
4.3
|
Time LimitsTime-limit for receipt of completed tenders
03-09-2024
Time 12:00
Estimated award date
20-09-2024 |
4.5
|
Language or languages in which tenders or requests to participate can be drawn upEN
CY
|
4.6
|
Tender Submission Postbox
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at
https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx |
5 Other Information
|
5.1
|
Additional Information
This contract will be let on Welsh Revenue Authority standard Terms and conditions for Services Contract which are attached to this notice.
(WA Ref:143880)
Download the copy of the online SPD document here (to be completed online through postbox submission): https://www.sell2wales.gov.wales/ESPD/ESPD_Download.aspx?id=143880
The buyer considers that this contract is suitable for consortia bidding.
|
5.2
|
Additional Documentation
|
|
WRA ICT and Security Questionnaire Template |
|
WRA004 2024 25 Specification |
|
WRA terms and Conditions for Services |
|
|
5.3
|
Publication date of this notice 16-08-2024 |
Coding
Commodity categories
| ID |
Title
|
Parent category
|
| 72000000 |
IT services: consulting, software development, Internet and support |
Computer and Related Services |
Delivery locations
| ID |
Description
|
| 1017 |
Bridgend and Neath Port Talbot |
| 1022 |
Cardiff and Vale of Glamorgan |
| 1015 |
Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) |
| 1013 |
Conwy and Denbighshire |
| 1020 |
East Wales |
| 1023 |
Flintshire and Wrexham |
| 1016 |
Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly) |
| 1012 |
Gwynedd |
| 1011 |
Isle of Anglesey |
| 1021 |
Monmouthshire and Newport |
| 1024 |
Powys |
| 1014 |
South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion) |
| 1018 |
Swansea |
| 1000 |
WALES |
| 1010 |
West Wales and The Valleys |
Alert region restrictions
The buyer has restricted the alert for this notice to suppliers based in the following regions.
| ID |
Description
|
|
There are no alert restrictions for this notice.
|
About the buyer
- Main contact:
- N/a
- Admin contact:
- N/a
- Technical contact:
- N/a
- Other contact:
- N/a
Further information
|
Date
|
Details
|
|
No further information has been uploaded.
|
Postbox
The awarding buyer has indicated that it will accept electronic responses to
this notice via the Tender Submission Postbox facility.
Submit your tender response electronically in a secure environment.
To create an electronic response please click the "Add to my interest list" button at the top of the page.
For more information on the Postbox Facility please refer to the user guide:
Additional Documents
The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.
Current documents
docx45.30 KB
This file may not be accessible.
docx88.54 KB
This file may not be accessible.
docx23.72 KB
This file may not be accessible.
Replaced documents
There are no previous versions of these documents.