Social and other specific services – public contracts
Contract award notice
Section I: Contracting
authority
I.1) Name and addresses
Neath Port Talbot County Borough Council
Civic Centre
Port Talbot
SA13 1PJ
UK
Contact person: Wayne Thomas
E-mail: w.thomas3@npt.gov.uk
NUTS: UKL17
Internet address(es)
Main address: http://www.npt.gov.uk
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0274
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Provision of a Call Monitoring Service and a Mobile Response Service in the Neath Port Talbot Unitary Authority Area
Reference number: CPU24-25-11
II.1.2) Main CPV code
85323000
II.1.3) Type of contract
Services
II.1.4) Short description
See description of procurement
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
836 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Call Monitoring Service
II.2.2) Additional CPV code(s)
85000000
85323000
98000000
75200000
II.2.3) Place of performance
NUTS code:
UKL17
II.2.4) Description of the procurement
Neath Port Talbot Council have made an award for the provision of a Community Call Monitoring Service for the unitary borough area of Neath Port Talbot (NPT). The service will play a key role in our continued approach of supporting greater independence, choice and control so people can live more independently for longer.
The service tendered is a county-wide Call Monitoring Service that aims to respond to alerts raised by around 2400 subscribers at contract start, with Lifeline or and/or other Technology Enabled Care equipment installed. This service will be complimentary by a new, county-wide Mobile Response Service (commissioned as a separate Lot) where both providers will need to seamlessly work together to offer an overall, responsive service to subscribers in Neath Port Talbot.
The Council has been informed there are no TUPE implications for this Lot.
The Service aims to help people to remain living independently in instances where, without additional wrap around support, they may require more intrusive support, such as residential care services.
Lifeline and TEC services can be used by any age group and we are particularly keen to promote the use for older people as part of an overall preventive ageing well approach, and/or targeted at individuals in the over 75 age group. However, TEC can be used by anyone who is vulnerable or at risk, whatever their age, who:
* is becoming increasingly frail
* is at risk of falling
* is struggling to cope at home, and may be regularly admitted to A&E/hospital
* needs support when dealing with risks in the home such as fire or flood
* has sensory or physical impairment
* has special needs such as learning difficulties
* has cognitive difficulties such as failing memory
* is an informal or formal carer
Lot 1 - Contract period will be for 4 years with the option to extend up to a further 24 mths subject to agreement and performance.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Mobile Response Service
II.2.2) Additional CPV code(s)
85000000
85323000
98000000
75200000
II.2.3) Place of performance
NUTS code:
UKL17
II.2.4) Description of the procurement
Neath Port Talbot Council has been unable to make an award for this Lot until longer term collaborative funding is secured.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-034606
Section V: Award of contract
Lot No: 1
Title: Call Monitoring Service
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
27/01/2025
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from EU Member States: 2
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Galw Gofal
Conwy County Council, Coed Pella
Colwyn Bay
LL297AZ
UK
NUTS: UKL13
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 836 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Title: Mobile Response Service
A contract/lot is awarded:
No
V.1 Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)
Section VI: Complementary information
VI.3) Additional information
(WA Ref:148305)
VI.4) Procedures for review
VI.4.1) Review body
High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
UK
Telephone: +44 2079477501
VI.5) Date of dispatch of this notice
25/02/2025