CONTRACT NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Cloud-Based Customer Relationship Management (CRM) Solution

2.2

Description of the goods or services required

Life Sciences Hub Wales seeks to procure a cloud-based Customer Relationship Management (CRM) system to enable and support the achievement of its current and future strategic aims and operational requirements.

The intention is to procure and implement a fit-for-purpose CRM that is able to facilitate the current types and level of processing whilst providing demonstrable efficiency, immediate added-value and future benefit via additional features, functionality and capabilities.

The sourcing and implementation of a fit-for-purpose CRM is considered advantageous for Life Sciences Hub Wales to enable the availability of functionality and enhancements sought by internal users, whilst also streamlining processes and improving internal collaboration, communication, usability, and efficiency.

Life Sciences Hub Wales requires that its CRM system if procured, is a scalable solution that meets the organisations current requirements but that is also able to develop to suit future requirements determined by organisational growth, changing business needs and emerging innovation.

Further details with regards to the requirement are provided in the Invitation to Tender document.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=117849.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

As per the Invitation to Tender document:

The proposed Contract length is an initial 12-months, with the option to extend up to a further 36-months, in separate 12-month instalments on each occasion, at the sole discretion of Life Sciences Hub Wales.

The anticipated Contract value is up to £96,000 (excluding VAT) for Year 1, and up to £20,000 (excluding VAT) for Years 2+.

[Note that Life Sciences Hub Wales make no commitment to the final value of the Contract nor to the volume of work to be let under the agreement].

The number of CRM user licences required, including planned recruitment for next 12-months is 40.

3 Conditions for Participation

3.1

Minimum standards and qualification required

As per the Invitation to Tender document:

The Assessment Process is comprised of three parts as detailed below:

1. Qualification Questionnaire;

2. Quality Award Criteria; and

3. Commercial Award Criteria.

Tenderers are required to respond to each part in full in order for their submission to be deemed compliant and eligible for inclusion within the evaluation process.

The Qualification Questionnaire, provided as a supporting template for completion entitled ‘CRM Qualification Questionnaire (LSHW.001.2022)’ includes a number of qualifying questions wherein Tenderers must self-certify that their CRM solution meets the Life Sciences Hub Wales minimum requirements (by responding as instructed in each instance).

The Qualification Questionnaire includes a number of Pass / Fail questions; unless otherwise clearly stated, wherever a question is stated as Pass / Fail a response of ‘No’ will be deemed as a failure to meet the Life Sciences Hub Wales minimum requirements and will invalidate the Tenderers response. The response will be discounted and will not be evaluated further.

The Qualification Questionnaire refers to a CRM Requirements Questionnaire for completion as part of the qualification process; the CRM Requirements Questionnaire, provided as a supporting template for completion entitled ‘CRM Requirements Questionnaire (LSHW.001.2022)’, requires Tenderers to self-certify whether their CRM solution is able to meet the Life Sciences Hub Wales functionality requirements.

In completing the CRM Requirements Questionnaire Tenderers must meet a minimum of 95% (120/126) of the Life Sciences Hub Wales Mandatory Requirements to be considered eligible for inclusion within the tender evaluation process. A score of less than 95% (less than 120/126) will invalidate the Tenderers response and discount it from further evaluation.

Responses that meet all of the Qualification Questionnaire criteria (including a CRM Requirements Questionnaire score of at least 95%) will progress to the next stage of the evaluation process; the Quality and Commercial evaluation.

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

LSHW/001/2022

4.3

Time Limits

4.5

Language or languages in which tenders or requests to participate can be drawn up

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

Full details of the requirement and assessment process (including award criteria) are provided in the Invitation to Tender document.

(WA Ref:117849)

5.2

Additional Documentation

5.3

Publication date of this notice