Summary
- OCID:
- ocds-kuma6s-128965
- Published by:
- Awen Cultural Trust
- Authority ID:
- AA46645
- Publication date:
- 20 June 2023
- Deadline date:
- -
- Notice type:
- Contract Award Notice
- Has documents:
- No
- Has SPD:
- No
- Has Carbon Reduction Plan:
- No
Abstract
We are seeking tenders from suitably qualified and experienced ICT support MSPs and similar organisations who are capable of working in co-managed environments.
The key service requirements include (for full details please refer to ITT):
• A remote ICT helpdesk service, with initial contact options via telephone, email and optionally a portal, providing 1st line support to a variety of Awen staff. Core hours of 9am-5pm with options for out of hours support.
• Provision of 2nd and 3rd line experienced and skilled technical support, responding to escalations from 1st line support, but also to tasks and issues arising from other sources, including design and project work.
Full notice text
CONTRACT AWARD NOTICE – NATIONAL
|
| SERVICES |
1 Authority Details
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1.1
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Authority Name and Address
|
|
Awen Cultural Trust |
Stable Offices, Bryngarw House, Bryngarw Country Park, |
BRIDGEND |
CF32 8UU |
UK |
Mark Phillips |
+44 1656754825 |
mark.phillips@awen-wales.com |
|
| http://www.awen-wales.com |
|
2 Contract Details
|
2.1
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Title
ICT helpdesk services, technical support and other related services in a co-managed environment
|
2.2
|
Description of the contract
We are seeking tenders from suitably qualified and experienced ICT support MSPs and similar organisations who are capable of working in co-managed environments.
The key service requirements include (for full details please refer to ITT):
• A remote ICT helpdesk service, with initial contact options via telephone, email and optionally a portal, providing 1st line support to a variety of Awen staff. Core hours of 9am-5pm with options for out of hours support.
• Provision of 2nd and 3rd line experienced and skilled technical support, responding to escalations from 1st line support, but also to tasks and issues arising from other sources, including design and project work.
|
2.3
|
Notice Coding and Classification
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|
|
|
|
72000000 |
|
IT services: consulting, software development, Internet and support |
|
|
|
|
|
1015 |
|
Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) |
|
1016 |
|
Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly) |
|
1017 |
|
Bridgend and Neath Port Talbot |
|
2.4
|
Estimated Total Value |
3 Procedure
|
3.1
|
Type of ProcedureSingle stage |
4 Award of Contract
|
4.1
|
Successful Bidders
|
4.1.1
|
Name and Address of successful supplier, contractor or service provider
Glo-Networks |
Unit 10, Bridgend Business Centre, Bennett Street, |
Bridgend |
CF313SH |
UK |
|
|
|
|
| https://glo.systems |
|
5 Other Information
|
5.1
|
Reference number attributed to the notice by the contracting authority
N/a
|
5.2
|
Date of Contract Award 20-06-2023 |
5.3
|
Number of tenders received
10
|
5.4
|
Other Information
This notice has been sent as a region specific notice. If you did not receive an alert about this you are not based in the specific region selected by the buying authority. Questions on why this was sent as a region specific notice should be sent to the buying authority.
(WA Ref:132518)
|
5.5
|
Additional DocumentationN/a |
5.6
|
Publication date of this notice: 20-06-2023 |
Coding
Commodity categories
| ID |
Title
|
Parent category
|
| 72000000 |
IT services: consulting, software development, Internet and support |
Computer and Related Services |
Delivery locations
| ID |
Description
|
| 1017 |
Bridgend and Neath Port Talbot |
| 1015 |
Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) |
| 1016 |
Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly) |
Alert region restrictions
The buyer has restricted the alert for this notice to suppliers based in the following regions.
| ID |
Description
|
| 23 |
Newport |
| 22 |
Cardiff |
| 21 |
Vale of Glamorgan |
| 20 |
Monmouthshire |
| 19 |
Torfaen |
| 18 |
Blaenau Gwent |
| 17 |
Caerphilly |
| 16 |
Merthyr Tydfil |
| 15 |
Rhondda Cynon Taf |
| 14 |
Bridgend |
| 13 |
Neath Port Talbot |
| 12 |
Swansea |
| 11 |
Carmarthenshire |
| 10 |
Pembrokeshire |
Document family
|
Notice details
|
- Publication date:
- 08 February 2023
- Deadline date:
- 03 March 2023 00:00
- Notice type:
- Contract Notice
- Authority name:
- Awen Cultural Trust
|
- Publication date:
- 20 June 2023
- Notice type:
- Contract Award Notice
- Authority name:
- Awen Cultural Trust
|
Further information
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Date
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Details
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No further information has been uploaded.
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