Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae, Pencoed
Bridgend
CF35 5LJ
UK
Contact person: Kathryn Criger
Telephone: +44 1656644214
E-mail: corporate.services@ombudsman.wales
NUTS: UK
Internet address(es)
Main address: https://www.ombudsman.wales/
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA39790
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Invitation to Tender for Case Management Solution (CMS)
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
The Ombudsman is inviting tenders for the provision of an integrated Case Management Solution (CMS) and the provision of support services (Helpdesk) for the CMS.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
480 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The Ombudsman is inviting tenders for the provision of an integrated Case Management Solution (CMS) and the provision of support services (Helpdesk) for the CMS. It is expected that the CMS will be cloud-hosted, that the helpdesk support, system monitoring and maintenance work will generally be undertaken remotely and that the provider will use their own facilities and equipment to access the system.
II.2.5) Award criteria
Quality criterion: Experitse, resource and customer service
/ Weighting: 30
Quality criterion: Customer reviews
/ Weighting: 15
Quality criterion: Equality, sustainability, Welsh language and social value
/ Weighting: 10
Price
/ Weighting:
45
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2023/S 000-028317
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
22/05/2024
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 5
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
COMPUTER APPLICATION SERVICES LTD
COMPUTER APPLICATION SERVICES LTD, 3/2 Quantum Court, Heriot-Watt Research Park South
Edinburgh
EH144AP
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 480 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
Please note Appendix 2 is available in English only.
(WA Ref:142290)
VI.4) Procedures for review
VI.4.1) Review body
High Court Royal Courts of Justice
The Strand
London
WC2A 2LL
UK
Telephone: +44 2079477501
VI.5) Date of dispatch of this notice
18/06/2024