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Summary

OCID:: ocds-kuma6s-112587
Published by:: Public Services Ombudsman for Wales - Ombwdsmon Gwasanaethau Cyhoeddus Cymru
Authority ID:: AA39790
Publication date:: 05 October 2021
Deadline date:: -
Notice type:: Contract Award Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: N/A

Abstract

The Public Services Ombudsman for Wales is inviting tenders for the provision of an Independent Review Service for Customer Complaints (IRSCC). The successful tenderer will independently review service user complaints about the service PSOW has provided. These are complaints that the service PSOW has provided does not meet its published service standards.

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

Notice Type: SERVICES

1 Authority Details

1.1 Authority Name and Address

Official Name: Public Services Ombudsman for Wales - Ombwdsmon Gwasanaethau Cyhoeddus Cymru
Postal Address: Corporate Services, 1 Ffordd yr Hen Gae, Pencoed,
Town: Bridgend	Postal Code: CF35 5LJ	Country: UK
For the attention of: Kathryn Criger	Telephone: +44 3007900203
E-Mail: kathryn.criger@ombudsman.wales	Fax:
Internet Address (URL): http://www.ombudsman.wales/ https://www.ombwdsmon.cymru/

2 Contract Details

2.1 Title

Invitation to Tender for Independent Review Service for Customer Complaints

2.2 Description of the contract

2.3 Notice Coding and Classification

a) Commodity Codes

	Code		Description
	75110000		General public services

b) Delivery Location/Area

	Code		Location
	100		UK - All
	1000		WALES
	1010		West Wales and The Valleys
	1011		Isle of Anglesey
	1012		Gwynedd
	1013		Conwy and Denbighshire
	1014		South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
	1015		Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
	1016		Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
	1017		Bridgend and Neath Port Talbot
	1018		Swansea
	1020		East Wales
	1021		Monmouthshire and Newport
	1022		Cardiff and Vale of Glamorgan
	1023		Flintshire and Wrexham
	1024		Powys

2.4 Estimated Total Value

3 Procedure

3.1 Type of Procedure

Single stage

4 Award of Contract

4.1 Successful Bidders

4.1.1 Name and Address of successful supplier, contractor or service provider

Contract No:

Official Name: Claireevansicr
Postal Address: 40 Lodge Avenue, Gidea Park,
Town: Romford	Postal Code: RM25AL	Country: UK
For the attention of:	Telephone:
E-Mail:	Fax:
Internet Address (URL):

5 Other Information

5.1 Reference number attributed to the notice by the contracting authority

N/a

5.2 Date of Contract Award

01-10-2021

5.3 Number of tenders received

5.4 Other Information

(WA Ref:114579)

5.5 Additional Documentation

N/a

5.6 Publication date of this notice:

05-10-2021

SF 53

Coding

Commodity categories

ID	Title	Parent category
75110000	General public services	Administration services

Delivery locations

ID	Description
1017	Bridgend and Neath Port Talbot
1022	Cardiff and Vale of Glamorgan
1015	Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013	Conwy and Denbighshire
1020	East Wales
1023	Flintshire and Wrexham
1016	Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012	Gwynedd
1011	Isle of Anglesey
1021	Monmouthshire and Newport
1024	Powys
1014	South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018	Swansea
100	UK - All
1000	WALES
1010	West Wales and The Valleys

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

Document family

Notice details
JUL367680: Invitation to Tender for Independent Review Service for Customer Complaints Publication date: 26 July 2021 Deadline date: 20 August 2021 00:00 Notice type: Contract Notice Authority name: Public Services Ombudsman for Wales - Ombwdsmon Gwasanaethau Cyhoeddus Cymru
OCT375207: Invitation to Tender for Independent Review Service for Customer Complaints Publication date: 05 October 2021 Notice type: Contract Award Notice Authority name: Public Services Ombudsman for Wales - Ombwdsmon Gwasanaethau Cyhoeddus Cymru
OCT375206: Invitation to Tender for Independent Review Service for Customer Complaints Publication date: 05 October 2021 Notice type: Contract Award Notice Authority name: Public Services Ombudsman for Wales - Ombwdsmon Gwasanaethau Cyhoeddus Cymru
OCT375207: Invitation to Tender for Independent Review Service for Customer Complaints Publication date: 05 October 2021 Notice type: Contract Award Notice Authority name: Public Services Ombudsman for Wales - Ombwdsmon Gwasanaethau Cyhoeddus Cymru

About the buyer

Main contact:: kathryn.criger@ombudsman.wales
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.

Invitation to Tender for Independent Review Service for Customer Complaints

Contents

Summary

Abstract

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

2 Contract Details

2.1

Title

2.2

Description of the contract

2.3

Notice Coding and Classification

2.4

Estimated Total Value

3 Procedure

3.1

Type of Procedure

4 Award of Contract

4.1

Successful Bidders

4.1.1

Name and Address of successful supplier, contractor or service provider

5 Other Information

5.1

Reference number attributed to the notice by the contracting authority

5.2

Date of Contract Award

5.3

Number of tenders received

5.4

Other Information

5.5

Additional Documentation

5.6

Publication date of this notice: